Jennifer R.
Yelp
The winning feature of this hotel is its great location. For $30 a night, you can park your car and walk to pretty much anywhere you'd want to go in New Orleans. For $40 a night, you can have a valet do it for you.
This is about its only redeeming quality, and there are other hotels in the area that will gladly provide you the same service.
Upon booking the hotel, we requested a roll-away bed. When we arrived, the roll-away bed was promptly delivered to our room - along with a far amount of dust and apparently makeup smeared on the back. It should be noted that a pillow did not come with this roll-away bed. One was borrowed from my bed, which had 3.
This dovetails into my next issue. I had some problems that first night. These problems involved suddenly waking up in the middle of the night in a state of panic and gasping for air. The building is old and I though it might have been the dust aggravating my asthma and allergies. The plump dust bunnies in the air vent certainly indicate that the staff isn't that regular about changing the air filter. After taking some anti-histamines, I went back to sleep. The next morning, I realized the bedding contained down feathers, which I'm allergic to.
I told the front desk of my allergies, and they said they would replace my pillows and bedding. However, housekeeping told me they had no non-down pillows or bedding available, and they would remove the filling from the comforter. I went back to the front desk to complain again, and was told they would try to find some non-down pillows for me. I went out for the day.
When I came back, I found 1 pillow on my bed and no blankets or comforter. Furthermore, they had taken pillows from the other bed and the roll-away despite my roommate leaving a note indicating which bed I was using. The pillow on my bed still contained down feathers. We complained again. Housekeeping said they had no non-down pillows or bedding available and threatened to charge me if they had to retrieve one from another Wyndham in New Orleans (there are 3).
At this, we went to the front desk to demand a refund for the two remaining nights we had paid for. After speaking to the manager, she said they had some non-down pillows in storage. Shortly thereafter, housekeeping delivered two pillows that had no down feathers to our room. I asked for a blanket since I didn't have a comforter, and they gave me a green, paper-thin blanket. They also replaced the other pillows they had taken for some unholy reason.
By the way, the AC in the room does a really swell job of keeping the room frigid - just an FYI there.
TL;DR: It took repeated requests and a threat to get a refund in order to acquire bedding and pillows that would allow me to sleep and breathe at the same time. If you're going to spend lots of money for the privilege of sleeping in a bed, give it to someone else.