Tyren K.
Yelp
I don't usually write reviews, but my recent experience at X Bar was so ridiculous that it deserves to be called out. My friend and I were standing at the bar, clearly waiting to order, and somehow we were invisible. Everyone else around us was being helped while we were blatantly ignored. One bartender in particular looked right at us multiple times -- she knew we were waiting -- and still chose to pretend we weren't there.
When she finally decided to acknowledge us, she didn't bother hiding her attitude. She was blunt, curt, and acted like taking our order was the biggest inconvenience of her night. My friend ordered a drink, and I told her -- politely -- that I wasn't getting anything. The way she rolled her eyes and made a face was honestly unbelievable. I've had better customer service at gas stations at 2 a.m.
If this is how X Bar thinks customer service works, then they shouldn't be surprised when people decide not to come back. There's zero excuse for treating paying customers -- or literally any human being -- like that.
I thought my last experience at X Bar was bad, but this "special event" night somehow managed to outdo it. My friend and I were waiting in line to buy tickets for their so-called promotional event, and when we finally reached the front, the person who was supposed to be taking payments -- Sequoia -- wasn't even doing her job. She was literally bent over, looking away from the line, digging around in her purse while a whole line of paying customers stood there waiting.
We stood there for two full minutes before she even bothered to acknowledge us. Not "busy helping someone else." Not "caught up with work." Just... doing whatever she felt like while ignoring the people she's supposed to be assisting. When my friend -- very politely -- expressed his frustration, she instantly snapped at him with this completely uncalled-for attitude and even tried to make him the problem. She threw out some remark about "his attitude," which would have been laughable if it wasn't so irritating, because the only attitude in that interaction came from her.
And the pricing that night? An absolute scam. Normally the cover is $5. But because it was "After Glow," suddenly it costs $15 just to step inside -- even if you're not even going to After Glow -- plus another $10 for the After Glow ticket itself. So now we're paying $25 total just because the bar decided to arbitrarily inflate prices? For what? Nothing about the experience justifies it.
What makes the whole thing even worse is the blatant special treatment some people get. My friend and I literally watched Sequoia let someone into the bar with a BuzzBall in hand -- outside alcohol -- while everyone else is being nickel-and-dimed to death. So I guess rules only apply to certain people, and everyone else just gets gouged and talked down to.
Between the disrespect, the attitude, the inconsistent rules, and the shameless price hikes, X Bar has made it painfully clear what they think of their customers. And it's not good.