Damien C.
Yelp
Xscape Factor is not a typical escape company; they really take pride in what they have built, the owners design all the rooms and write all the stories. I came across them in my travels doing escape rooms all over (I am currently at 70 rooms). They had just opened about 3 weeks after I first went to them. The first room I did was Abduction - a solid puzzler with a great "X-files" feel. I was paired up with a group that had never done a room before, and although it was a hard room, we were able to "Xscape". A couple of months later I went back to try my hand at Big Top Murders - a bit scary, but FUN FUN FUN. After I got out of that one the owners - Lee and Summer - sat down and talked, knowing I had driven 2+ hours to them they even had lunch waiting for me when I got out of the room! Amazing customer service. Fast forward to recent, I was sent an email to come back and try their other rooms, it seems every couple of months they further the story of each room, each time making it fresh and exciting - I've never seen this done in an escape room before. Sure, rooms change out, but I have never seen the furthering of a storyline. I really love the story based idea, much more interactive and immersive than the typical here's a plot and here are some locks. You find yourself excited to know what is next. I went back again during the Dogwood Festival and tried my hand at the new version of Abduction, which was even better than the 1st! (no spoilers here!!). The staff are great, every one of them from the owners, to the managers, and the game masters. Friendly, no rush, and fun. They even let my group finish Last Will even though we were out of time. No other company has ever done that - others will show you what to do, but Lee and Summer just told us that our time was up, but to feel free to finish as we saw fit. What a great way to make you feel welcome.