Jen C.
Yelp
I rarely write negative reviews, but this restaurant was truly disappointing.
We had a party of six and were seated at a round table near the bar around 7 PM. The restaurant provided us with two iPads to place our orders. We inquired about the à la carte and AYCE menus, and ultimately decided on the à la carte option. The waiter also suggested the unlimited beer for 90 minutes, so we ordered two, along with a cocktail and a non-alcoholic bamboo beverage. The non-alcoholic drink came with a small panda bear toy, as shown in my picture. I politely asked if the toy was complimentary since we had a kid with us, but the waiter abruptly said "NO" and snatched the toy away, leaving us all shocked by his rude and unprofessional behavior.
After placing our order, the waiter brought out two small kimchi appetizers and a bowl of lettuce with just four leaves--for a table of six people. When our food arrived, it was presented in a pretty boat and Ferris wheel, but after just a few minutes for photos and videos, the waiter moved it to a side table and dismantled the presentation. The portions were small for the price, and the cooking was sloppy and slow. The waiter overcooked our seafood to the point where it was tough to chew. Additionally, he took an unusually long time to refill our beers, kimchi, and lettuce. Despite the promise of unlimited beer for 90 minutes, the first refill was delayed, and the second and third refills were even worse--he claimed they ran out of beer, and it took over 20 minutes to get our third beer. The waiter even slammed the fourth beer on the table with noticeable frustration.
Throughout the meal, the waiter didn't clear any of our dirty dishes, and instead, placed our cooked meat and seafood on top of the used plates. Towards the end, our original waiter disappeared, and another server took over. The second waiter was attentive and professional, immediately clearing our dirty dishes and helping to cook the remaining seafood and meats to perfection. We were impressed by his service, but the overall experience had already been soured.
As we were finishing up, the original waiter returned with a sarcastic smirk and asked if we wanted another beer refill. We declined and asked for the check. We also inquired about the cotton candy he had promised us earlier, to which he responded that the machine had broken down. This felt like a blatant lie, especially since he had promised it earlier in the meal. When we called him out on it, he walked away, and the second waiter apologized, offering us a free drink, which we declined.
In the end, we left a tip that was lower than expected, out of consideration for the staff who share tips, but we were very disappointed with the service and the lack of management oversight. The manager never came by to apologize for the poor service or the waiter's disrespectful behavior.
Our total bill was $591 before tips. The attached pictures show all the food we ordered. In addition to the food, we had two unlimited beers, one nonalcoholic beverages, and one cocktail. Consider saving your money and time for a place with better food and service.
