Logan S. Y
Google
Charged Customer No-Show Fee Due To Their Own Mistake!
I dined at this Japanese yakitori restaurant a few years ago with friends. As I recall, the food was grilled into perfection with the right amount of seasoning. However, I will NEVER return or recommend to people I know because of an extremely unpleasant experience I have encountered.
With the help of American Express (AE), I had made a dinner reservation for 4. On that day, my friends and I arrived early, we were the first group of customers that night; and if I remember correctly, we were the only non-local customers who didn’t speak Japanese.
As mentioned earlier, dinner was great and we enjoyed the food. Anyhow, a few days after I returned home, American Express (AE) called me. They told me YAKITORI IMAI said I didn’t show up for dinner therefore they requested to charge for no-show penalty fee. That was the most ridiculous thing I’ve ever hear as we clearly did dined at the restaurant and told the host we had a reservation and stated my name. Unfortunately, my friend paid in cash that night and throw away the receipt. The only proof I can share with AE was an instagram I posted which captured the food, the counter and one of the chef.
As you might have expected, they didn’t believe us. I mean it wasn’t a big restaurant, we were the only foreigners, and we told them where we sat. I don’t believe they couldn’t go back to the billing record or even CCTV. Anyway, AE was very nice to absorbed the no-show fee but it was the restaurant FAULT!! Till this day, I am still extremely disappointed & angry with the entire ordeal. I still feel wrongfully accused & blamed!!!
To those who travel to Japan often, you know a lot of restaurants don’t take foreigner reservation requests claiming there are too many no-shows. But this incident clearly shown things can go other way too.