Michelle C.
Yelp
We swung by to grab some croissants before heading to a family gathering. When we walked in, there was only one other customer inside waiting for her order. The entire middle row of the case of croissants on display was empty and what was left of the other flavors on the top and bottom row was very few. There was only one matcha croissant left so we grabbed that for my mom because she loves matcha and got 3 other croissants - ham & cheese for my dad, chocolate, and strawberry. The strawberry we had to wait for them to make fresh because there were none left. We paid then sat at a table to wait for our order. There were 2 employees working the front and an older gentleman in the back I guess making the fresh croissants. During the time that we waited, the girl who was originally waiting before us got her order and left, another man walked in to order, and a girl and her mom came in to apply for a job. We waited for 15 min and the man who came in after us got his order before us which we thought was weird. We were still sitting there croissant-less when one of the employees asked if we got our box. I was like um no and she was confused. Then she and the other male employee at the front began to go back and forth as she told him she had placed 2 boxes on the counter in front of him, both having 1 freshly made strawberry croissant and he honestly didn't know what happened to the 2 boxes. We watched as they argued which was awkward enough before it was concluded among themselves that they accidentally mixed up the orders and gave our box away to the man who came in after us..... At this point, I was already pretty upset as I watched the whole ordeal and realized what happened. Then the girl finally admitted to us what occurred and asked if I wanted a different flavor since the last matcha (which was supposed to be given to us) was gone. I was tempted to just cancel the whole transaction and ask for our money back because we did not get an apology from either of these 2 employees and they didn't even offer to make a fresh matcha croissant like they did for the strawberry croissant. I would have understood if the mistake of giving our order away to someone else was done if it was extremely busy customer wise but we were like the only ones there for a few minutes at one point...... When the gentleman in the back found out what happened (he seemed to be the manager/owner), he was the one to apologize even though he played no part in it and offer us 60 cents back for the difference between the matcha and the lemon croissant we opted to get as a substitute. We only tried the chocolate croissant the next day as we gave the rest to family and the croissant itself was buttery and flakey. Given the quality of the croissant, I gave an extra star to the review but in all honesty, the entire experience just left a really bad first impression for me and I left feeling very annoyed and frustrated.