Derek J.
Yelp
I don't usually like doing these sorts of reviews, but sometimes an experience stands out for all the wrong reasons. This was one of those times.
We found Yard by accident after the Caribbean Festival in Baltimore a couple weekends ago. My family and I had no particular expectations, just the usual hope that the food would be good. At first glance, the mild crowd suggested it was a know spot. That seemed promising until we were seated.
It took roughly 20 minutes after sitting down before anyone even acknowledged us. That was also when we learned it was BYOB, something that would've been helpful to know earlier. It wasn't a dealbreaker, but basic communication goes a long way. My wife and I actually had time to walk next door to grab a bottle of wine wait in line before anyone ever came to take our order.
Our order:
* Two orders of wings
* Remix Pasta (their version of Rasta Pasta) : mine
* Curry Goat : my daughter
* Oxtails : oldest daughter
* Street corn (appetizer) : my wife
The food took quite a while to come out, and staff interaction during that wait was minimal. When it finally arrived, the food was decent, but not nearly worth the wait. Of all the dishes, the Remix Pasta stood out the most with good flavor and a nice presentation. Still, nothing extraordinary after that kind of delay.
The street corn barely made it to the table, and by then we had already shared what we had and were mentally checked out of the experience.
Normally I don't comment on how other tables are treated, but in this case it was hard to ignore. A group seated near us had been moved from the bar seating to a table and received immediate attention, friendly service, regular check-ins, and quick food. The difference in treatment was obvious. You would think it was intentional.
When we mentioned the missing corn to our server, her response was vague. This was when her professionalism really began to unravel. We weren't being rude. We were frustrated, calm yes, but rightfully so after an hour of lackluster service and missing food. What made it worse was her defensive tone her deflection. "Well he didn't charge you for the corn". What's you point, because in this moment there's no acknowledgment. No apology. Just attitude. For what? It would have been a problem if any of us popped off however we still offered the sort of respect we would want in return.
All my wife wanted was a little honesty and communication. Something simple like,
"I'm sorry for the delay, we're short-staffed."
That's it. A little respect goes a long way. We've eaten at plenty of places all over the city; where things go wrong, life happens and we always give grace when people are sincere and professional.
Instead, the server stormed off and returned with the owner. To his credit, he tried to deescalate the situation, but his solution a single slice of rum cake for a table of four. Honestly, that felt more insulting than generous. No shade I can bake a better rum cake myself. We weren't looking for handouts we just wanted someone to take accountability.
Final breakdown:
* Wait time: Nearly an hour overall
* Yard Wings: Basic, but fine when you're hungry
* Remix Pasta: Good portion nice size shrimp and flavorful, still not worth the delay
* Curry Goat: My daughter said it was the worst she's ever had
* Oxtails: Just okay
* Island Street corn: Took to go arrived on time
* Service: Disorganized, defensive, and dismissive
I can overlook an off night in the kitchen. Those happen. But when you combine average food with poor service and an unprofessional attitude, the result is a complete miss.
What disappointed me the most was how the experience reaffirmed a harmful stereotype. I might go to out of my way to support Black-owned businesses, but pride in ownership must extend to customer service. In this case, it did not.
We will not return. If you choose to visit, keep your expectations low. I didn't bother taking photos because presentation wasn't the issue.
Food can be average if the atmosphere and service make up for it. But customer service is your first and last impression. Once that's ruined, there is little chance to earn it back.