Rafael A.
Google
**(Pictures attached are from the previous visits)**
I originally left Yarumba a 5-star review not too long ago because I truly enjoyed my experiences here. I’ve been to this restaurant more than six times, and until recently, it was one of my favorite places for Dominican food. The food was always flavorful, the atmosphere lively, and the service welcoming. Unfortunately, my most recent visit was extremely disappointing, and I feel it’s important to update my review to reflect that.
The issue this time was with our server. From the beginning, there was a noticeable lack of attention — no water was offered when we sat down, and the order was taken incorrectly. When the plates arrived, we politely mentioned the mistake, but instead of apologizing or attempting to fix it, the server immediately blamed us, saying we had “confused her.” It wasn’t just the words, but the dismissive attitude. What made it worse was that she was taking orders while on her phone, asking the caller to “hold on” so she could address customers. This struck me as very unprofessional, especially in a restaurant that usually prides itself on service.
When we tried to be understanding, she just looked at us and laughed. At that point, we asked to speak to the manager. The manager did apologize, but the matter ended there. We weren’t looking for anything free — we paid for everything — we simply asked to have the 20% service charge removed, because we felt disregarded and dismissed by the way we were treated. Even the food, which has always been the highlight here, did not taste as good as in previous visits, making the whole experience even more disappointing.
I don’t write this review to tear down the restaurant — I’ve had too many great nights here before to dismiss it entirely. But consistency matters, and service should never leave customers feeling disrespected or ignored. I truly hope management takes this feedback seriously, because this restaurant has always been one of the better Dominican dining spots in the area. I would love to see it return to the high standard that first made me give it 5 stars.