Lucy
Google
Not sure what happened to this restaurant. We come here at least once a month whenever we visit Palo Alto. We love the food and they play nice background music which makes me feel like I’m in the restaurant in Japan.
The service used to be really good before, and last time we visited and today left me a little bad taste. I dined in around 2:30-4:00pm today, it is when usually staffs take the break since it is quiet. I used to work in restaurants many years, so I know how it works during this hour. one staff in white collar and black sweater was taking a break behind the register, blasting her TV on her phone on a phone stand, I was sitting at table by the window, I was able to hear her TV across the restaurant. She couldn’t put her damn headphones to watch TV?
I almost feel like the owner changed because the restaurant has changed so much in terms of service. No checking in with customers, no topping the waters, letting the people cutting the lines to be serviced first even though they know I came first, blasting non-japanese music from the kitchen and now this.