Ainsley Y.
Yelp
Disappointed All Over Again - Poor Customer Service
I decided to stop by this restaurant for dinner with my girls to catch up. it's been a while since I've been here, and honestly, the main reason I stayed away before was because of the customer service. After years of avoiding the place, I thought I'd give it another chance. Big mistake. We were chatting and enjoying ourselves when a lady came by with the check and some fruit. No problem there. But 20 minutes later, as we were still catching up (since it's been a while since we last saw each other), she came back, didn't see a card on the table, and rudely asked, "Who's paying? Only one card." We were completely caught off guard, we hadn't even talked about payment yet. While we scrambled to grab a card, one of my friends asked what time they closed since we were still talking and clearly not finished. The lady told us we had 20 minutes left until we had to leave. It was only 8:30 PM and they close at 10 pm. That really ruined the vibe. We stayed for the remaining 20 minutes, and during that time, we hadn't signed the receipt or left a tip yet again, because we were still talking. The same woman came back, grabbed the receipt, saw no tip written down yet, and actually said: "There's no gratitude included... so where's the tip?" Honestly, I was shocked. Who says that? This is exactly why I stopped coming here in the first place. The service is rude, unprofessional, and rushed. They didn't check on us once, didn't refill our water unless we flagged them down, and clearly just wanted us out. We still tipped because we always do but frankly, they didn't deserve it. If you're looking for a place with good customer service, this isn't it.