Robert F.
Yelp
BEWARE!!!
THIS NASTY RIP OFF JOINT IS THE DEFINITION OF TOURIST TRAP!
Located conveniently (for them) just outside the north entrance/exit of Yellowstone in Gardiner, MT, it is poised ready to strike any hungry and unsuspecting suckers leaving Yellowstone. They are open later than most of the other places in the area so after a long day in the park it's the perfect trap. We walked in and quickly realized you order at a counter and seat yourself, which is fine so we grabbed a couple of menus and selected a table. Upon perusing the menu I noticed two things that were annoying but forgivable if we could get a good meal as we were all really hungry. Annoyance number one was that they charge an automatic 10% tip on all orders....the main reason being I could clearly see that I had to order at the counter and get my own drinks. Fine I thought, as I normally tip 20%+ so 10% might just be all they get since the first half of the work falls on me. The next annoyance which was of even greater magnitude was that there is a 4% charge on all debit/credit orders even though these crooks refuse to take cash! At this point I'm thinking 'this better be some dang good pizza as I'm beginning to have a bad taste in my mouth already...but like I said, everything else was closed or closing soon(8:20pm)
I begrudgingly leave the dirty sticky table and go up to the counter and order a pepperoni, a supreme, and 1 Dr Pepper...the kids and wife had water. The bill after all the gotcha fees was $57.95. [$20.80 for the pep, $27.04 for the supreme(even though menu stated $20 and $26)and $3 for my drink...plus $7.11 "tip" and forced card fee]
I choose not to say anything as I'm choosing to eat here and I at least knew ahead of time about the fees...as mentioned it better be some good pizza! During the 15 minutes or so of eagerly awaiting our pizza we got our paper plates and napkins from the self serve counter next to the drink machine and a refill after downing my Dr Pepper....what was that tip for again? Expecting any time to see one of the half a dozen staff bring our delicious offerings to the table on a pan with perfectly melted cheese and a serving spatula. NOPE! Instead I hear my name hollered from the side of the counter area...3 seconds later I hear it again, and by the time I could set my drink down and approach the counter 15 feet away she yells yet again! I approach the girl and she hands me 2 small boxes (remember that tip) and as I take them I notice how light they are.
At this point I'm beyond keeping my mouth shut...although polite I let it be known how I feel. I said to her, "Let me get this straight, You guys charge me a 4% card fee even though you won't let me use cash, then charge me a mandatory 10% tip even though I had to both order and pick up at the counter and had to get my own drinks and plates?" She just steps to the side and motions to the manager who looks me dead in the eye and says, "I didn't make the rules." I exaggeratedly hefted the empty feeling pizza boxes and asked if they were Jacks pizzas in them before returning to the table to present them to my hungry and anticipating family.
The response when I unveiled this disaster of a pizza disappointment was comical minus the fact that it had cost $58. I didn't even think to take a picture of the drab dull soggy supreme but did at least snap one of the pepperoni with one of the paper plates sitting over it. A Jack's frozen pizza would have actually been more appealing! A limp cracker-like pizza that couldn't have weighed much more than 12 ounces...the supreme would've weighed a bit more based on the watery sludge that they called toppings residing on top of the now soggy cracker. Like I said it was borderline comical minus the money. I don't think I could've slept that night or looked my wife in the eye if I just rolled over and accepted being screwed like this so I went up and told the manager kid that I wanted my money back. Surprisingly he didn't even blink at the request and promptly refunded my card. I thanked him and told him that I didn't even need to explain why. They know exactly what they're doing.
They know most people are one time tourist customers will just sheepishly pay it and be gone...which is how a tourist trap is designed to work. This place wouldn't last 2 weeks in a real world environment
If you choose to eat here, know that ARE BEING TAKEN ADVANTAGE OF...unless you enjoy being sold overpriced crap and being forced to tip at fast food restaurants.
Side note, table was sticky and had dead pizza chunks in a groove in the wood and wife said bathroom was a splattered mess.