Nathalie Perez
Google
1 Star – Extremely Disappointed!
A few weeks ago, my boyfriend and I visited the YETI store in Denver. He bought himself another YETI and surprised me with my first one, which I absolutely loved. While we were there, we asked a male employee with dark hair about their in-store engraving service. We explained that we weren’t sure what we wanted engraved yet, and specifically asked if we could come back later once we decided. He told us “absolutely.”
2 and a half weeks later, we returned to the store excited to finally personalize our cups. To my surprise, the store manager (a woman) told us that engraving isn’t possible on cups that have already been used. I completely understand policy, but I explained that we were told otherwise by one of her employees. Instead of making an effort to make things right, she just kept repeating that the information was incorrect and offered no solution, even after I described the employee who gave us the wrong information.
It’s frustrating because I was ready to buy another YETI that day, but after this experience, I’ve completely lost trust in the store. A good manager would have cared enough to make the situation right instead of brushing it off.
I’m extremely disappointed in how this was handled. YETI is known for quality, but that should include customer service too. Do better.
