Sim L.
Yelp
I've been here several times. Great value while they had a buy 1 get 1 1/2 off special but sadly the child labor they hire here lacks enthusiasm and efficiency to send drinks out if there's any more than 3 parties waiting for their drinks.
First interaction ordering Mango Sago Smoothie with added boba, "okay it's going to take 10min, the sago will take an extra 5min because we need to make more." I understood this and accepted the additional time it would take however, the girl swapped out the sago and only put boba in the drink while I paid extra for the boba. When I asked about this, the other girl who didn't make my order made a lame excuse saying they normally can't do that because there is no extra space in the cup for additional toppings. Sure but why did you charge me extra and not provide me what I paid extra for?! Put the topping in a separate ramekin then but don't substitute.
Second time I went and ordered an Oolong boba tea, the little guy lethargically tells me, "We ran out of small boba pearls, is the regular size okay?" I understood and accepted and everything was okay.
Third time there I ordered an Oolong Boba tea again, the sleepy guy says "alright its going to take 15min is it okay?." Great fine no biggy except 15min elapses and during that time, another customer comes in asking how long his drinks are going to take and that he'd been waiting awhile. So after 15 minutes is up the boy comes up to me to tell me, "We ran out of Oolong milk tea, we can make you milk tea or another drink." Great it took them an entire 15 minutes to realize they didn't have what I wanted. Since he said they could make another drink and I wasn't feeling the milk teas anymore, I tell them to make a Mango Sago Smoothie, my other go-to. Now the little girl steps up and says, "oh we cannot make that one for you because it costs more." Really foolish & cheap move on their lack of customer satisfaction training when they already missed their mark on bringing out the drink I ordered on time and simply could not produce it. Flustered at this point, I'm like fine make me a boba milk tea. "Okay it's going to be 15min," says the boy and I'm like, "you said 15min, 15 minutes ago so how long is it actually going to take?!
It is one thing to be told they don't have small boba pearls, or they need to make more sago but then another issue if they can't communicate with each other to work the recipes quickly to bring out drinks in a timely matter. I get there's a shortage of workers now but bringing on child labor evidently spells disaster as they're unapologetic, unwavering when mistakes are made on their part, and simply don't have the enthusiasm nor energy to pick up the pace and give the shop a happy vibe.
Overall the drinks were good when made correctly and you could get one half off but if I need to pay $7.50 for a smoothie, expect to wait a long time or be told they are out of a topping or tea while waiting without the option to choose whatever on their menu to make up for it, it's not acceptable, I'll take my business elsewhere.