Allan F.
Yelp
One star explained below.
The doctor was great. He asked if I could speak Japanese (I can only speak a little) and offered English, which he was very proficient in. Also pretty personable in his delivery of treatment.
The nurse was nice, though my tattoo disproprotionately shocked her for medical staff. I'm not judging her cultural upbringing. It was just funny.
The issue was the younger looking staff member with the boy band haircut.
When I arrived, I told the other English speaking reception staff I absolutely must leave by 12pm to get to work.
After a somewhat lengthy wait (which is totally ok), I saw the doctor and I was waiting to pay. I said I need to leave soon to get to work otherwise I will be fined 30,000 yen ($300) from my monthly salary. They said to take a seat. It got to the point where I had to leave to be on time, which I said to the staff member that asked me to wait.
The boy band hair staff member interjected and said if I left they would call the police, said no one else complains about waiting, and that I should have said something before. I simply said I did say something when I arrived and sat down because what else could I do with a threat like that (all over a bill of less than 2,000 yen/$20).
This shows a disgusting amount of privilege and lack of empathy. I'm sure this guy has never worked for a company with such strict rules in his life, and to show zero understanding of other people's situations is a disgrace.
He was also very rude to suggest I hadn't said something earlier rather than try to offer a quick solution. He could have said, "we'll keep hold of your insurance and resident cards until tomorrow and you can pay then", as to get replacements would cost me far in excess of the exceptionally reasonable fee, so obviously I would come back, pay and get my cards back.
The staff member needs some customer service training because if I acted like that at my job I would be fired.
