Amanda F.
Yelp
This place looked amazing while walking commercial street the day before. We decided to try this place out for Mother's Day the following day...shouldn't have done that, and here's why!
We ordered a coffee, cinnamon bun, hot chocolate, veggie burrito, 2 waffles, and a side of tater tot's.
Coffee and hot chocolate came out it was great, cinnamon bun came out, it was okay but we only took two bites and weren't feeling it. We didn't say anything about that. Waffles came out out and I took one bite, it was terrible. It may just have been personal preference.
We put the waffles to the side and when the server came to check on us we stated we were all set with the waffles.
......This is where it just gets unacceptable customer service.
The owner or manager came over to ask us what was wrong and why we didn't like the waffles. We expressed we didn't like the taste and it tasted like chicken and waffles but without the chicken. As if they didn't clean the griddle. She stated "well we cook them separately, I can take 20% off the bill" without giving us an option, we just said okay.
Next, the server brought us the bill. We noticed they only took 2.80 off of each waffle which amounted to 20% off. So we would have to pay $22.40 for waffles we didn't eat. Which is absolutely mind boggling. On top of that we never even got our tater tots.
We were obviously upset about that. My friend went up to the owner or manager(she never stated who she was) and asked why did she only took 2.80 off the waffles. She rudely stated "well that's 20% off, and that's what you agreed to"...mind you she didn't really give us a choice. My friend then stated "well, we're not paying for waffles we didn't touch, so either take them off or I'm not paying the tab" then she agreed.
She processed the bill and when she came to give it to us she rudely asked "were you ladies here yesterday" confused we said no (because we weren't) she took our cards and while she was processing the cards we realized how inappropriate that question was. Was she accusing us of doing the same thing the day prior, was it racially motivated(we're Latin woman). Either way it was totally inappropriate.
The entire experience was horrible and for it to be mother's day and have experienced this really was disappointing.