Elle Lee
Google
I had a female only swimming session booked recently and I arrived early as I have osteoarthritis in both my hands and it takes me a long time to get undressed. I haven't been swimming in years but know its good for arthritis but to try to get tight swimgear on, to shower to find a locker, to use the toilet etc, before I even start my session is daunting for me. My session which I believed is swimming 7 to 8pm (One full hour) was to be cut very short due to the preconceived idea about me by a very rude man at the reception because I'd arrived early. He just said I couldn't go in yet, I tried to explain 'but to change , shower use toilet etc' but he cut me off saying very loudly almost laughing in my face - ''It don't take you an hour and 20 minutes to get changed' so I truthfully replied he didn't know how long it takes me to get changed, but he just said your sessions at 7 so come back at 7 (?) I explained I won't get an hour swim if I'm only allowed in at 7pm, that's not right. I asked the earliest I could get in and was begrudgingly told me to come back in an hour. (quarter to 7) So an hours swim is not what you get but pay for, this is plain wrong. I asked if there was a cafe or seating area I could wait in but was told there is nothing at this place, there's a cafe across the road and he gestured in the general direction of Cambridge Heath Rd. I left and didn't go back. What a shock. I haven't used York Hall for swimming for years but I won't be returning and will tell others not to either. Very rude staff, indiscreet about the way they talk out loud at you, telling you how long it takes you to change without any understanding, embarrassing you and laughing in your face when you try to explain why you are early is unprofessional and disrespectful. If they treat people with hidden disabilities like this, then this place is not fit for purpose! Also, a woman was asking who to complain to just before me and was fobbed off too. I want a refund and some kind of apology from a Manager. I emailed them 3 days ago but nothing back yet, not even an acknowledgement of my email. Too many complaints to wade through I expect. My advice is go to the London Aquatics Centre, E20. 3 Pools to choose from and so much more including a cafe onsite and seating areas. The 388 bus from Cambridge Heath Road takes you straight there. It's a wonderful place with genuine decent caring staff members.