Y W.
Google
The chef was extremely rude. He refused to serve the dessert promptly and kept us waiting, and when we asked if it could be brought out sooner, he began banging his saucepan to create unnecessarily loud noise in the kitchen.
Although he clearly speaks English, he refused to communicate with guests in a language they can understand. I genuinely do not understand why customers should pay only to endure this kind of treatment.
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We arrived at 12:40 for our 12:30 reservation. When we reached the restaurant, I went inside to ask for assistance in locating a parking spot. Rather than expressing frustration toward customers, a Michelin-starred restaurant should provide helpful guidance on where guests can park. Since no assistance was offered, we had to drive around repeatedly to find a parking space, which took us nearly 30 minutes.
It’s difficult to understand what kind of service industry this is, when customers end up feeling as though they are paying only to be inconvenienced rather than cared for.
😅😅😅😅😅😅
Thank you for your response. However, your message does not address the core issues raised in my original review.
First, regarding our arrival time: arriving 10 minutes after a reservation does not justify hostility, intimidation, or unprofessional behavior. At no point did we act aggressively or disrespectfully. Asking whether dessert could be served sooner is a reasonable request, not provocation. Responding by banging kitchen equipment to create excessive noise is neither professional nor acceptable in any service environment—Michelin-starred or otherwise.
Second, communication is part of hospitality. While I understand that you are not obligated to act as a “travel guide,” basic courtesy includes communicating with guests in a language they can reasonably understand—especially when it is clear that you are capable of doing so. Refusing to communicate effectively only escalates tension unnecessarily.
Regarding parking: I did not demand a valet or a private parking space. I simply asked for guidance. Pointing guests to nearby parking options is a basic form of assistance and does not constitute unreasonable entitlement. The fact remains that no practical help was provided, resulting in unnecessary delay.
Your response repeatedly shifts blame to the customer while dismissing legitimate feedback. Hospitality is not about asserting authority over guests; it is about professionalism, composure, and mutual respect. Delays, heat, stress, or a busy service do not justify rude or intimidating conduct.
Finally, criticism is not an attack—it is feedback based on lived experience. Dismissing it by questioning a customer’s “education” or intentions only reinforces the concerns raised. A restaurant of your standing should be able to accept criticism with grace rather than defensiveness.
My review reflects exactly what we experienced. I stand by it.