860bernc
Google
My actual stay at YOTEL Miami was solid — the location was convenient, the room was nice, and overall, I enjoyed my time there. Before this recent experience, I would’ve considered staying again. But after what happened post-checkout, I’m not so sure I would return.||I stayed at YOTEL for a work trip and needed an invoice to expense the charges through my company. What should have been a simple request turned into a frustrating and exhausting experience. I called the hotel nine times over four days just to get two invoices and an explanation for a charge that appeared on my credit card. Each time, someone answered the phone and told me they’d “put in a request” and that I’d receive the invoice in the next 10 minutes — it never came. One employee even told me someone from the hotel would call me directly, but that follow-up never happened either.||It got to the point where I felt like I was just being given the runaround. Eventually, I connected with an employee named Elsa. She was the only person who took the situation seriously. Elsa listened, understood my frustration, and went the extra mile to help me get the information I needed. She was a standout example of what hospitality should be.||To make matters worse, I later learned I was charged for something I shouldn’t have been, which added to the frustration.||Bottom line: YOTEL needs to seriously revisit its customer service process. Asking for an invoice is a routine part of business travel — it shouldn’t require multiple phone calls, vague promises, and days of waiting. If this is what guests can expect post-stay, it could easily turn repeat customers away.
