YOTEL Miami

Don’t bother! We arrived and first red flag was no handicap button or easy entrance for me with a sprained ankle and us toting our disabled child and luggage. 2nd false advertisement about complimentary transportation that later was addressed by YOTEL: You are absolutely right to expect clear and accurate information. Unfortunately, complimentary transportation is no longer offered through YOTEL Miami, and any reference suggesting otherwise is outdated. 3rd - coffee machine in room with NO coffee provided DESPITE a resort fee. Even 2 star hotels provide in-room caffeination. Also addressed by YOTEL: Regarding the facility (resort) fee, the inclusions are outlined on our website prior to booking so guests can review them in advance. Wait so the site is out of date but then take it literally?! The room itself is SMALL. Two gorgeous TVs but like right next to each other. NOT for families as toilet is self enclosed in small space and so is shower. Where are people supposed to change clothes?! I must say the bed was ridiculously comfortable so I guess for a solo trip, I’d recommend?

I stayed at the Yotel Miami in late December. I was attending a concert in the area and needed a hotel close by. Parking I didn't like that the parking garage for the hotel isn't labeled. I guess the hotel can't do that bc they don't own it but that was a little confusing for me. Once I called the hotel they did help me find the right garage to park in, which is across the street at Bayfront parking. I think parking is $45 which is typical for that area. Staff The staff was very helpful and friendly. Checking in and out was very easy. Room I like the color changing lights. However, for less tech savvy people like me it may be a bit confusing to manuver. The room design is pretty. I thought it was going to be a little bigger since it has two beds. The frosted glass was a little weird for the bathroom since I was sharing the room with my friend, but it wasn't too bad.

We stayed at YOTEL Miami and had an amazing experience from start to finish. The stay was comfortable, the vibe was great, and everyone we encountered was incredibly kind and welcoming. A special shoutout to Dawn, the bartender at the pool deck! She truly made our day. She had such a lovely personality, great conversation, and gave us amazing recommendations for spots around town. It made our trip even more special. Highly recommend this place, and we can’t wait to come back! ☀️🍹

We travel often for work and leisure, and we have never experienced the level of disregard and inconsistency we encountered during our five-night stay at YOTEL Miami Downtown. What made it especially frustrating is that this stay took place on an extremely high-demand weekend (Art Deco Weekend), when the nightly rate was raised to nearly $450 per night — triple the hotel’s usual cost. At that price point, a basic level of hospitality and responsiveness should be assumed. Unfortunately, that was not the case.||Housekeeping: Nonexistent Without Repeated Begging||From the moment we checked in, we struggled to get even the most basic housekeeping service.||We waited almost two full days for room turnover.||Each time we asked, staff reassured us, “It will be done today,” only for nothing to happen.||On the second day, we were told, “Maybe tomorrow,” which is unacceptable for any hotel — especially at this rate.||Turnover is not an optional add-on. It’s expected, standard, and promised.||Basic Amenities: Repeatedly Requested, Rarely Delivered||Something as simple as towels or a bottle of water required multiple calls, and still often never arrived. On one occasion, we requested a bar of soap:||Staff said it would be sent to our room.||After a long wait, nothing arrived.||When we called again, we were finally informed: “We don’t have bar soap.”||If that’s the case, why weren’t we told the first time? A simple honest reply would have saved us unnecessary waiting and multiple calls.||This pattern repeated itself over and over: polite apologies without action. At a certain point, the “kindness” became almost passive-aggressive — overly nice but consistently ineffective.||Room Quality: Shockingly Poor for the Price||The room itself was extremely disappointing.|The bed felt and functioned like a sofa bed with an automatic lift mechanism — uncomfortable, flimsy, and absolutely not what you would expect from a hotel charging premium rates.||The general quality of the room and furnishings did not match either the price point or the branding the hotel markets online.||Customer Service: Apologetic but Ultimately Unresponsive||Despite acknowledging each issue, the staff made no real effort to address or rectify the problems we experienced throughout our stay. No follow-up. No solutions offered. No attempt to make things right.||Even after five nights of documented service failures, when we asked for a late check-out due to our late flight, we were still charged $80. Waiving that fee would have been a minimal gesture of goodwill — but even that did not happen.||Bottom Line||This was, without exaggeration, one of the most disappointing hotel experiences we’ve ever had as frequent travelers. A hotel charging $450 per night should provide:||- Basic housekeeping||- Simple amenities||- Clear communication||- A bed that isn’t effectively a sofa||- And at least minimal customer service recovery||YOTEL Miami failed across all categories.||The only reason this review is one star — and not zero stars, even if that were possible — is that the location truly is incomparable. Everything else fell far below even basic expectations.

We stayed a night at Yotel Miami, and it definitely stands out as a unique hotel experience. The style is clean, modern, and minimalistic — it really focuses on the essentials, but with a fresh, contemporary twist. The room wasn’t large, but it was incredibly well designed. Every inch felt intentional and thoughtfully used, which made the space feel functional and comfortable. One thing that was new to me was the restroom setup — instead of a separate bathroom, there are opaque glass panels dividing the toilet and shower areas. Different from the traditional layout, but it fits the modern concept they’re going for. Overall, it’s a creative take on hotel design — efficient, stylish, and a bit futuristic. Definitely worth experiencing if you’re open to something different from the usual hotel stay.

My girlfriend and I took our first vacation together, and this hotel made the experience even more special. From the moment we arrived, the staff was incredibly attentive, friendly, and genuinely welcoming. Every interaction felt warm and effortless. Throughout our stay, we didn’t run into a single inconvenience. The room was clean and comfortable, everything worked perfectly, and the overall environment felt relaxing and well cared for. One of our favorite parts was the bar; our bartender, Charles, gave us such a tremendous experience, and we wish him all the more success.

Room was clean and comfortable. Location was great ( Close to the stadium we walked to the game and back) Just wish we would have known of the parking across the street vs parking down the street. The welcome drink was AMAZING! BEST drink in town. Truly happy with our choice. Top notch service 👌 We will be back soon.

My girlfriend and I love Yotel, and this location is no different. The staff at this location are extremely friendly, and despite dealing with a full hotel they found a way to make us feel even more welcome. The rooms are small but simple, in a minimal and chic way. Will come back next time we’re in Miami!

Stayed here for three nights. This hotel is in downtown and very close to public transportation. It has residences as well. My check in past midnight was a breeze. The person who checked me in did not go through the amenities and general info with me. The parking space for the hotel is the College Station Garage on the 3rd Street. There are limited spots here. It's $25 per day and you could go in and out as many times you need. The other option is a different garage where it is $15 every time you enter/park evem if it's the same day. The room was immaculate. The shower in my room did have 2 shampoos initially without bath gel. It took 2 face-to-face encounters at the front desk and 1 call in a span of 3 hours to have it replaced. There's Vela restaurant at the lobby. It has a fitness center that has a lot of equipment. It has a nice pool as well with cabanas and chairs around. There's water refill and ice machines in the hotel. Overall the experience was good considering the amenities and the price. Would stay here again.

Had a beautiful walk around this hotel. Haven't stayed here yet, but the bar is awesome and the service is great. Can't wait to come back here again. Also love the fact that the roof top bar is open to the public and not private.

Outside of them not being good phone answers (only answering the phone once after the three times I called...due to my flight being delayed so I wanted to make sure I could check in when I arrived. Other than this...my stay here was fab! Don't be alarmed upon your Saturday night drop off to Yotel Miami I was at 1st cause of the loud music from clubs that must of been near by. However, once inside the hotel & your room you won't hear a thing. At least I did not as my room was not facing the street. Easy & quick check in until 11:30pm. Very trendy & clean rooms. I love that my bed & decor was my favorite color purple. They have really cute lights in the room & a phone charger of the night stand. Bed & pillows super comfy, shower big enough for 2-3 & shower & towelette are separated by glass so 2 handle do what they do and not be held up by the other.

I was actually quite surprised at how how much I like this hotel. Upon entering the hotel, it's very posh and modern. They even have kiosks to check in and out of. They also have a bar and restaurant on the first floor. There is a pool and gym in the hotel. The room itself is pretty spacious and the bathroom offers two shower options. They have urban jungle soaps which are nice. The beds are very comfy. They provide beach towels and a kitchen full of dishes so you can cook. The refrigerator is a nice size. There is also a washer and dryer. We got decent rates from Hotwire. You can walk to the Miami Heat arena and also to the pier. If you feel up to it, you could also walk to the Loan depot baseball park. Parking however is an issue. There is a brown building a block away that has $15 overnight fee. Do not park in the parking lot across the hotel. They charge $7/30 mins!! Hotel staff were nice but not ever helpful with city info. There is a train that passes next to the hotel and we wanted to know if it went to the ballpark and they did not know. Overall it was a great stay.

My mom and I stayed here the night before we boarded our cruise. The only thing that made us scratch our heads was that they don't offer face towels. Blew our minds. Other than that? This hotel is comfortable and only a mile walking distance to the ocean. An entire vibe. I would stay again.

Worst hotel I've ever been to bed covered and piss employees. Don't have a single brain cell smells like pee blood on beds cum on walls the nastiest place I've ever been to been bitten by bugs out in a rash managers. Keep hanging up on the phone won't talk to me. Won't get anything figured out. I will never recommend this company to anybody. It's nasty If I could give it zero star or negative I definitely would

Why can't we give less than 1 star? This hotel has horrible customer service.  When you check in, you don't get the room for which you pre-paid.   This happened to several people today, and probably quite often.  I witnessed several couples, including us, forced to accept a TINY room with two twin beds. The room doesn't even have a chair or bench to sit down and has a window facing only a wall of the building next door. There is no box of tissues (aka kleenex). There is only one wash cloth for a room with two people (two twin beds).  One of the side table lamps does not work. The beds are on wheels that cannot be locked, so the bed rolls away when you try to sit down to put on your shoes.  The lighting system is  ridiculously complicated.  The bathroom sink has a pump bottle of shampoo instead of soap.  Do you wash your hands with shampoo? We  reserved a VIP room to get a nice weekend before a cruise.  The room described above is NOT a VIP room.  This has totally screwed up the beginning of this vacation. Oh.  One more thing.  It was only about 9:30 pm, and there is no manager on duty.  When I called at 8:30 am the next morning, still no manager.  I think this is a 3rd class hotel.

The hotel was so beautiful. It's in a really nice location. It's pretty easy to get to anywhere in the city. The staff was so nice during my stay and the happy hour is one of the best. However I was staying with a couple of friends and the bathroom setup was a little too intimate for my liking. The bathroom door was also broke so that made it a little awkward. I did mention it to the desk agent and they said they would get it fixed but no one came. Other there than that the stay was lovely. I would come back but only with my man or something. Also the croissants were nasty, don't get them Follow me on TikTok to see the rest of my reviewhttps://www.tiktok.com/t/ZTNKtpTUC/

DO NOT BOOK THIS HOTEL!!! I checked out at 10:30am and went on a 7 day cruise. After I returned from the cruise Yotel had charged me $85.00 for a late check out. Their check out is at 11am. I called several times and received no help - no call backs or anything. I disputed the charge with my credit card and they changed the receipt and sent it in and said I had a late check out at 2:00 pm. I was nowhere on site at that time. I was in the Uber at 10:35 am headed to the terminal. I WANT MY MONEY BACK!!!! The room was already not worth the money I spent and they tack on an extra $85.00 when I was not in the room past check out time. Absolutely ridiculous. I will NEVER stay at another one of these hotels. What a rip off. They know good and well I was not in that room at 2:00 pm. The rooms are very very small. The bathroom and shower are placed in the room like just a glass door separation. The sink is just there in the room (not the bathroom) taking up the limited space the room has. The bed is basically a futon and was not comfortable. Definitely not worth the money. You are basically paying for location.

This was my first time staying here! The rooms nice, abiance top tier i love how only the key cards can we divorce! And there Pool Bartender Gino amazing sooooo sweet and hilarious. And babyyyyy The skin poppin, they will definitely see me again

STAY AWAY FROM THIS HOTEL. Very friendly people was the only upside. This place is dirty and is not clean we went upstairs for 5 minutes and had to leave. The stench is repulsive and the bathroom is connected to the bedroom. Reeks of mold. Pay the extra $ and make sure it's a 5 star the area alone was horrendous! Be careful 0 STARS.

The girl with the glasses was rude to my guests her name is Karoline. Didn't let them go upstairs even after they provided accurate answers and even called us upstairs this was yesterday. Today 9/15/2024 I came again I came kindly and asked her to open the elevator so I can go upstairs to see my friend she was being rude & didn't want to do her job. It gets worst until I get upset she comes and opens the elevator I told her why must I get upset for you to do your job as I'm walking in the elevator she tells me to shut the fuck up. Please upgrade your employees as I was going upstairs another employee came and I asked him if there's a manager I can speak to or anything. I'm so upset at the moment I came to have a good time with my friend it's so unfortunate that this is how we're treated.

Horrible place! Supposed to be a "smart" hotel but stay AWAY. The elevators are trying to be high-tech and it is difficult to get from to your room. The elevators have NO floor buttons. So if the wrong elevator opens up and you get to the wrong floor... you have to go back down to the lobby and start over. The lighting in the rooms are "smart" too and they are CRAZY!!! You have to work off a panel by the door and it's not user friendly. I'm tech savvy so this is a valid criticism. The bathrooms do not have real doors so if you are sharing the room with a friend or even your significant other... you will be almost doing your business in the same room. I NEVER give a bad review. I'm too busy. So this is to help others. Don't stay at Yotel Miami. It's CLEAN... That I will give it. The food at the restaurant was decent.

I give this hotel 2 stars because the front desk and bar staff are friendly and helpful. As far as the Yotel Pad 2 bedroom goes...disappointed is an understatement. The room is not cleaned well, it is full of IKEA-esque furnishings, the carpets and floors are filthy, the white walls are stained and scratched everywhere you look, there is no microwave (as advertised), the oven smells like something crawled in and died, there are strange odors everywhere, and the hallway carpet on the 25th floor looks like it has never been shampooed...and it desperately needs to be. Additionally, there are no live people answering the guest services line, only an automated response that hangs up when you request a representative. The elevators are also a little more complicated than necessary. Long story shorter, if you have a hotel budget of $800 for 2 nights, your money will be better spent anywhere else.

Rooms are decent and the location is convenient but.... getting an invoice for my pre-payment has been what seems to be an impossible request. Accounting doesn't answer their phone even after 50 rings. Hotel operator is quite pleasant but after 2 calls and 2 promises of an email on its way I still have nothing.

No coffee machine in the room, no ability to get coffee delivered to the room. What is wrong with this place? Extremely dissatisfied.

STAY AWAY! Surprise fees on arrival. Dirty room. No chair. No drawers. A rod - not a closet AND THEN: I left my room for Art Basel at 9:30 am - and returned at 11:00 PM to find my door BLOCKED OPEN...I called security...it took 30 minutes to come. I registered a complaint with TRIP.com...and with the hotel. I cut my pre-paid stay short one day (imagine finding a last minute replacement the day the art fair opened!! ) and YOTEL refused a refund, even tho they rented the room to someone else......and no compensation for a sleepless night ,the fear in mycheart, and an early departure. ONLY ONE person on staff was less than rude and explained: "We are paid SH.. wages so no one gives a F... about the guests. ABSOLUTELY ACCURATE.

they lied from the start. i called them, said they had parking for us to leave vehicle for $13/day, had a shuttle to cruise port. both lies. no such thing on their behalf. them paid $350 for a room that had 1 bed and a couch. i said i needed a place for 4 of us. they said we could sleep on couch. really!! then their "rain" shower is fine if you room with your significant others but not plain friends that dont care to be naked with each other. never ever use again on our miami cruise trips despite location. rather deal with those that tell the truth.

They canceled our reservation day of and did not call or notify us until we got there. We went inside to try and sort things out and the manager had no compassion for our situation and did not offer any help. He said they also canceled multiple reservations the same morning. Be careful staying here.

We arrived two hours before check in due to our flight. The lady at the front desk was rude when I asked her if there was an early check in fee so we could check in early. She said no your room won't be ready until 3. Since we couldn't check in we went to eat at the restaurant on site. The waitress was slow, not welcoming and took forever to get our order. While we are waiting for our food, my boyfriend goes back up the front and talk with someone else who told him that we could check in at 2. Quite a difference between the lady and the guy. Next- you pay extra to get queen beds. We got a room with twin beds. This place is just not worth the money and could've been spent on a nicer hotel.

We spent a delightful week at Yotel Miami this month. Our room was clean and comfortable. The staff was friendly and helpful. Dawn at the lobby bar served delicious drinks with a smile and Antonio was a fun bartender at the pool bar. The hotel is in a great location and near the free elevated train to get around. We would definitely return.