Julie E.
Yelp
I travel A LOT for work and usually don't need much ... just clean bed, quiet room and place to work. While I understand, they are trying to have a cool looking environment... The lighting situation in the room was unacceptable! Apparently, the bathroom light, (which, by the way, the shower and the toilet are part of the same bedroom meaning when you take a hot shower, the entire room gets muggy... ) is on motion sensor so at the end of the night... After working a long day and it was 1:30 and I wanted to go to sleep. I couldn't get all the lights off in the room because the bathroom light stayed on. When I tried texting the app, they suggest, it just told me about the cool lights and not how to address the situation. When I called the helpline, they said they would send a maintenance person up... 10 minutes went by and the front desk called me asked if I still needed maintenance and while I was on the phone with them. The lights mysteriously went off. I thought to myself, forget it. I'll just try to go to sleep while the lights are off. I made a move to plug in my phone and low and behold the bathroom lights went back on! I would understand if they stayed on for just a couple of minutes but they stay on for 25 minutes every time you hit the light sensor! Unacceptable! Then there was noise in the hallway and a woman was bringing in some horrible smelling food in the middle of the night and talking loudly with her male Guest and turns out they had the room right next to me... Eventually, the lights went out finally in my room, even though a maintenance person never came, and in the middle of the night well early morning at this point, I had to use the restroom, but was afraid to move because I knew the lights were turned back on, so I just went ahead to risk that UTI and stayed in bed, not moving. Further, it was one of the most uncomfortable beds I've ever slept in and it's essentially a couch bed... Plus, there was something in the bottom of the sheets in between the sheet and the mattress that felt like a button or something that kept moving every time I move my foot, so I just kind of kicked it to the edge of the corner and stayed away from it as much as I could. Overall, a horrible experience!