Tarsha A.
Yelp
Well, let me start by saying I should have stuck with my last opinion, but didn't. I tried their Philly cheesesteak about 2 years ago and wasn't impressed. It was ok but nothing great as so many proclaimed. Today I decided to pick up their meatball sandwich for my daughter and try the Italian subs that some have talked about. WELL, BIG mistake. I'll start with the good, the meat. The meat was tasty and good, hence the 3 stars. The onions and tomatoes were good as well. Now for the not so good. I asked if anything was spicy on the sandwich and they said, yes, the cappicola. I asked that it not be added, which they seem to begrudgingly remove (sensed a little resistance/disdain). I had a conversation with them about wanting mayo and was told emphatically, NO. They went on to explain how superb their ingredients are, which I wasn't challenging at all. I get it, BUT I also get that I like my COLD sandwiches with some MAYO!! No problem, I'll try the "Best Italian" (what they told me while there) your way, minus the Cappicola (because no matter how I try I cannot palate spicy, not even hot sauce). I asked do you cut it in half and they both said yes!
Well I get to my daughter's to give her the Meatball sandwich and to give half of the Italian to them as well to discover it WAS NOT cut in half. The "pickled" peppers were also extremely spicy, which was disappointing after telling them I couldn't palate spicy and they took the cappicola off. The bread was not to my liking, as the seeds were distracting (stuck in teeth) and a little too hard for my liking. I like a softer bread for my hoagies and/or subs.
I get that it's their shop and they make the rules, but when a customer wants to patronize you and it's as simple as adding mayonnaise to a dry sandwich, which you admitted you have but just won't do, I recommend defaulting back to that old rule "give the customer what they are PAYING for". I tried it without the mayonnaise, and I'm sorry but it's too dry without it, so I added my own DUKE'S. Listening is essential, thank goodness it wasn't a food allergy issue and just a situation of not being able to handle spicy food. I won't be back and consider the $15 cost a donation, as it was not worth $15. My daughter did say the meatball sandwich was good but we both agree we miss the days of Norms Pizza and Sandwich shop in downtown Charleston. Sonny's Sub Station will always be the best Italians I've had in Charleston (long gone sadly). I do miss the days of Sonny's, Sharky's and Norm's! They all had GREAT sandwiches, Pizza and service!! They also didn't consider it criminal for a customer to choose what they wanted on their sandwich!!