SUI ELLSON
Google
The service was extremely disappointing. The server’s attitude made us feel unwelcome, as if our presence was a bother. To make matters worse, we found a hair in our dish. It was so off-putting that we lost our appetite. We calmly informed the server & store manager about the issue, as we didn’t want to disturb other diners, but received no explanation or apology, every one just keep silence. This reflects serious issues with their store management. Truly a terrible experience.
28 Feb 2025 Update: I saw their reply below and was glad they were willing to address the issue. I wrote them a detailed email explaining what had happened.
I wasn’t looking for any compensation, as I believe that would change the nature of this case. I simply wanted to provide an objective account of the situation, hoping that their management team would take some necessary steps for improvement. However, it is clear now I was mistaken. A week has passed, and I have not received any response from them. In the end, I just wasted my time writing them a lengthy report.