Eilleen L.
Yelp
I've been coming to Yu's for over 20 years. After today, I will never go back. Service has deteriorated over the years. It was horrible today. I left without my food. I hate bad service. I hate lying even more.
I was lied to multiple times then gaslighted by the young man at the front.
I placed an online order. Don't order online. It doesn't provide an estimated time. I showed up 20 minutes after my order. When I arrived, I was told it would be 5-10 min. That's fine. I hear him telling people who called in their orders, it would be 30 minutes. About 30 minutes after I placed my order, I asked how much longer. He responds with 5 minutes. He proceeds to tell me it takes 35 minutes, why didn't he tell me that initially?? He responds with, "I told you shortly" in a very annoyed tone. I told him he told me 5-10 minutes. Given his tone and response, my patience ran out. I told him to cancel my order and to refund my money. After huffing and puffing, he told me I had to cancel it online. I knew there was no option to cancel it. He just didn't want to refund my money.
I decided to go to the bar to ask someone else to help me. I explained what happened. He seemed to have understood me and told me he would take care of it. But he needed to go to the kitchen to cancel my order so they don't waste food. Fine. Then he comes back and tells me my food was going to be ready in 5 minutes. At this point, I'm mad. I told him again, I don't want the food. I just wanted my money. He was trying to manipulate me into taking and paying for the food. I kept telling him I just wanted a refund. He told me I was being rude. My voice was raised, but in my defense, I didn't appreciate the lies and manipulation. Anyway, finally I received the refund. And ironically, after all that, my food came out. I didn't take it. For the record, it was 40 minutes after I placed my order.
All of the could have been avoided with an apology and respect. I would have waited. I do not put up with lying and disrespect.