Z-Burger

Awful value and seemingly hidden fees. Avoid!! I should have listened to other reviews, but I was walking by and was curious. Good: Staff is nice, small fry is more than enough to share, everything tastes fresh. Heinz ketchup. Bad: Costs double what would make it a good/"ok" value; the customization gimmick is not enough to justify the cost. Pepsi. Just "ok" flavorwise. Won't be back. Edit: was 2 stars, changed to 1 because I noticed I got hit with the same "Service & Packaging" charge.

Solid late night food but sloppy Ppl is fun ppl watching late at night

Z-Burger is SO much better than Five Guys. The burgers and fries are much much better. The portions are larger. The toppings are much better. And the crispy chicken sandwich is probably the best this southern boy has ever had. It’s open late. It’s my number one late night munchies place. I used to drive all the way to Tenley for Z-Burger. Now I walk three blocks. Whooo-hooooo!

Great burgers and fries and always fantastic customer service. My boyfriend loves visiting me just to have Z Burger.

Have been eating here since they opened as live in the neighborhood. While the food is very good, the “game” at the cash register is tiring. An additional fee is automatically added on for service and packaging even when eating inside the restaurant. When I questioned it not too long after the location opened, I was first told that it is a “glitch” in the system and that it was to be fixed soon. Next time when we came by the fee was still there and the cashiers said they can now remove it if asked but one has to do so “before” the order is complete. So if you are telling them what you want on a sandwich and then they hit the total key you are out of luck. Since then it is a 50/50 chance if they will remove it even when you tell them you are eating in. Registers can be easily programmed to either add or delete a fee as needed. Assume the ownership has not removed it as most customers don’t catch it. The fee is also based on a numerical dollar amount matrix and not the total of separate menu items ordered as by adding bacon to the sandwich the cost went up which in turn raised the fee. Here is a receipt from today even though I clearly told the cashier I was not taking the food to go. Oh well…. Edit 9/24…. Still eating here regularly with the food still very good but realized two things today while trying to place an online take out order for pick up. Placing an order through ANY of the multitude of order service providers listed on their website results in a significantly higher amount for the items. Better to call the store directly to place the order if you are planning to pick up the items yourself. Saved $6 plus dollars by just calling the order in. Also, they serve Pepsi, not Coke products though the order menu lists Coke items for sale…..

If you care about your health you WILL NOT EAT HERE. The cook started typing on his cell phone then grabbed my sandwich with the same gloves after playing with his phone. They are not clean in this location I highly recommend you eat elsewhere.

Ate in at the restaurant. My bill had a mysterious "Servicing & Packaging" charge of about 6% that is not indicated on the menu anywhere. I asked about this and was given a BS explanation that the "register is programmed to add that automatically." Zero stars and will file a complaint with Mont County Consumer Affairs. This is straight up stealing from customers in my view. You don't get to add on 6 percent to every bill without notice on the menu. Food ok, but if you need to raise prices, then raise them. Don't make up service charges and sneak them on the bill.

One of the best burger spots I’ve been to! Juicy, flavorful, and cooked perfectly. Great service and a chill vibe—definitely a go-to for burger lovers.

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Thought I ordered Uber Eats 9:45pm delivery from Olney location - showed as 10 minute delivery time on Uber Eats. I want delivery food to not be cold, so I opt for nearby, if possible. Somehow order was redirected to Bethesda location. Arrived 11pm. Milkshake melted. Onion rings sitting in a pool of oil in the bottom of delivery bag. Bag soaked with oil. Could hardly believe it how much standing, pooled oil there was! Onions rings were cold, horribly greasy, & soggy. Burgers were cold too but not inedible except for the wanna-be American cheese that I burped up long into the night. Ugh. I will need to be more careful when placing UE app orders, & skip the cheeseburgers & onion rings from this place.

Hamburgers are ok. Cheesesteak is good. Fries are really greasy. BUT watch your receipt! They layer in an extra "service and packaging" charge which comes to 6% of your order. When I asked about it, the cashier said it was for bags which we all know are regulated price by the county. So when I kept asking for that to be refunded back to me they said they could not because it's an automated charge. Then I got really upset as I just felt like I was being taken advantage of and everybody sale would have this in there. Well that's when they called a manager and they explained the situation. I didn't even have to talk to the manager who instructed the staff to pay me back in cash the service charge. They think they can just get away with it and it looks like they do. Its pretty annoying and really bad business to rob your customers and take advantage like that. This is not even about the food which is alright and more akin to late night after drinks type of food. This is more about how they have institutionalized theft from customers. Do you want to go to a place like that?

First thing's first. I LOVE Z Burger. Places that still make handmade, freshly battered onion rings are disappearing. The fries are also hand-cut and delicious. Burgers are great, milkshake choices seemingly endless. This location has even better onion rings than Tenleytown location. Five star food and service. PLEASE TIP GENEROUSLY AND IN CASH. #DCGourmet explains: So why a 4 star review? The company keeps the tips given by credit card sale. That's a horrible thing to do to hardworking staff, especially for already expensive food. Shame, shame.

I arrived 35 minutes before close, waited 10 minutes in line, watched the party before me get served and was told they wouldn't serve me because "we're gonna close soon." I wish I hadn't walked 15 minutes and counted on them serving me for dinner. I'm going to sleep hungry.

I finally tried this place and got a cheeseburger and the half fries half onion rings. I wish the fries and onion rings came in a smaller size because it was enough to feed a family of five. Food was great and I would recommend!

Burger was good, fries are plentiful, staff was friendly, and service was pretty quick.

First of all, we paid $40 for 2 burgers and a frings basket-highly overpriced. As many of the other reviews have noted, upon receiving the order, the order was wrong. The food was okay, albeit incorrect. When we called back to discuss this with the restaurant, they stated they were sorry and that "there's nothing they could do." With that kind of customer service, I wouldn't really recommend this establishment.

The food is decent but the service is just so slow. I have been here twice and it wasn't busy but my order took 15 minutes for a shake and a burger. The staff seems disorganized and unable to handle more than one or two orders at a time.