Levi A.
Yelp
My wife and I have been loyal patrons of this place for years, but our recent experiences have compelled me to share our disappointment. The service started off slow but improved under Danny's management. However, since his departure, this establishment has been rapidly deteriorating, reverting to the chaos of its early days.
The service is now abysmally slow, and the staff is outright rude, particularly during peak hours from 7-8 PM. The former manager, who has returned, is evidently incapable of managing effectively. Her attitude is consistently unpleasant, even when they repeatedly mess up our orders. Her response to mistakes is dismissive, and there is currently a new manager in training who appears lost and annoyed most of the time.
On a recent visit, I ordered online for pick-up. Despite allowing ample time, our food was not ready upon my arrival, and it took an additional 45 minutes. During this wait, I observed other customers receiving their orders promptly, highlighting a clear lapse in service.
When I finally received my order, it was incorrect. Items were missing, and my wife's dish, which needed to have no spice due to her allergy, was zaap spicy like my own. When she called to complain, the staff was dismissive and refused to offer any compensation unless we returned the food, which was impractical given our 20-minute drive.
This isn't an isolated incident. In the past week alone, we've had incorrect orders on three separate occasions, each worse than the last, and we only called on the last order.
Adding insult to injury, I've seen chefs and cashiers drinking in the back and outside, even with multiple orders waiting and customers in the lobby. This behavior is unprofessional and utterly unacceptable. The ambiance is also disrupted by loud Spanish music, further diminishing the dining experience.
I strongly advise against visiting this location. The service is atrocious, the staff is unprofessional, and the management is utterly incompetent. This is the worst Zaap location, and we will never come here again. We would rather drive an extra 10-15 minutes to go to another Zaap location. Where the food is about the same quality and has more items on their menu, and the other Zaap customers service experience is better overall. I would recommends to go to Fitzhugh, Abrams, or Greenville location.
I doubt it since I've heard the owner is rarely around and not involved in managing the restaurant like the other zaap, but I hope this review helps him understand the situation and finally take action or think about letting someone else from the other Zaap location manage the business because this is truly unacceptable.
