Shuayb S.
Yelp
On a recent trip to Portland from California, we stopped for dinner on a Friday evening. First off, the food was quite good. We ordered the chicken tikka masala, kadhai chicken, and tandoori chicken with some garlic naan and lachcha paratha. The curries were very flavorful and the chicken was soft and tender.
Now if the management is reading this review, I hope you can fix and improve a few things and you will thrive, given the location and quality of the food.
We arrived at the restaurant around 7:30pm. Restaurant was about half full, and we were seated immediately in the corner table away from the kitchen. There were two other parties that came right after us and were seated closer to the kitchen.
After about 15 minutes, I got up and went to the kitchen and asked for water for the table, since we had been out and about the city on a hot day. 25 minutes passed no water, and no order was taken. While the other two parties that had arrived and were sitting closer to the table had their food arrive, while our order was not even taken.
30 minutes later, the young lady came and took our order. We asked for some recommendations and ordered our food. No big deal.
50 minutes had passed and we still did not have our food. We approached the gentleman working behind the counter and enquired about our food, and he sends the young lady back to our table, and she asked us if we had ordered the food. To which we replied yes, and that 'you took our order, remember?'. She had no recollection of it. She apologized and took our order again. And after over an hour later we got our food.
During this entire time, the gentleman working behind the counter, who seemed to be the manager, did not once come to our table and spoke to us, which should be the normal courtesy if you are in the restaurant business. The tables were laid out haphazardly and changed often without their locations set and no numbering on them. So it's difficult for the staff to see who came in first and who got served first or if a table had ordered food, but did not yet get served. If this level of service continues, even if the food is good, it will be hard for people to return.
At the end of the meal, we asked for to-go containers for the curries, rice and naan. We were given couple of clam-shell type containers, without a closeable lid. If you are carrying curry in them, there is no way, it will not leak. This is an easily rectifiable issue.
I truly hope the restaurant management gets better with time, as their food is quite good.