Dustin R.
Yelp
This review is based on a poor experience with an employee when picking up an online order:
Order placed and paid for on their app for pick up on Sunday November 3 at 5:10. I arrived to the restaurant about 5:30. As usual, the place is packed with people waiting to order or receive orders. I go to the counter where orders are awaiting to be picked up. I see my name a reach for my order. Young guy, short dark hair and glasses puts his hand on top of my order and says he needs to see a confirmation number. After a long day of doing cleaning and yard work I had forgotten my phone at home, and told the employee this. He just repeated "I need to see your confirmation number". I pulled out my wallet, showed him my license that matched the name on the receipt, he looked at it, I grabbed my bag of food and he grabbed my order and tried to snatch it back repeating "I need to see a confirmation number". I had to pull my paid for order of food away from this employee, at which point I took my food and left. I understand needing to get a confirmation of who is picking up food because of unethical people, but the actions of grabbing the bag and trying to snatch it out of my hands after he confirmed the name on the receipt matched my ID is just beyond poor customer service. Needless to say I was not only embarrassed but (to use polite terms) I was beyond "upset". When I arrived home I checked my phone, which still had the Zankou app open, nowhere did it say I needed to provide a order number at pick up, nor did the email I received confirming my order. In fact the email doesn't even reference an order number. Zankou you need to do better in training your employees to use some common sense and NOT try and snatch food from someone who already paid for their order and did due diligence to prove they were picking up their own order.