Olivia Li
Google
Extremely disappointing experience — especially shocking for a Michelin-starred restaurant.
We came here to celebrate a friend’s birthday, expecting a refined and memorable evening. Instead, we were met with rude service and complete disregard for basic hospitality.
When we arrived, the waitress asked us to wait “5 minutes” before being seated. We agreed — but ended up standing around for over 20 minutes with no communication. When we politely asked another staff member for an update, we overheard the original waitress talking behind our backs, saying, “they are supposed to wait.” Absolutely unprofessional.
Eventually, after nearly 25 minutes, she came back with a smug attitude, no real apology, and said, “I apologize for the wait but you chose to wait. There’s nothing else I can do.” Seriously? That’s your standard of service?
The entire dinner ended up taking 3.5 hours, including almost an hour of waiting. The staff seemed disorganized and dismissive throughout — and this was supposed to be a special occasion.
It’s honestly unbelievable that a restaurant with a Michelin star could deliver such poor, arrogant service. Food aside, the attitude and lack of respect completely ruined the night. We left frustrated and upset.
Would absolutely not recommend — there are far better places that treat guests with the respect they deserve.