david kess
Google
Zazu is one of Quito’s top culinary destinations, offering a truly exceptional dining experience. The menu showcases Ecuadorian ingredients with modern, innovative twists, creating dishes that are both flavorful and visually stunning. Every meal is carefully crafted, with locally sourced ingredients that highlight the rich diversity of Ecuador’s cuisine. From appetizers to desserts, each plate is a work of art, combining fresh flavors and unique presentations that make dining at Zazu a memorable experience.
The service at Zazu is equally impressive. The staff is professional, attentive, and highly knowledgeable, always ensuring that guests feel welcome and well taken care of. The ambiance of the restaurant is sophisticated yet inviting, with a warm and relaxing atmosphere that makes it perfect for both intimate dinners and special celebrations. The waitstaff is efficient and friendly, offering insightful recommendations and making the dining experience feel personalized and special.
However, while the food and service are undeniably excellent, it’s important to recognize that the staff works under difficult conditions. Many employees put in long, grueling 15-hour days, showing immense dedication and commitment to their work. Yet, despite these long hours, the pay does not always reflect the hard work they put in. Additionally, there are reports of a "cash tip slight of hand" practice, where tips are discreetly handled in a way that allows staff to keep part of their earnings hidden, enabling them to send money back to their families in Quito. This practice reflects the challenges that staff face in managing their income, with the formal payment structure not always meeting their needs.
While Zazu continues to be a standout restaurant in Quito, it's important to consider the hardworking staff behind the scenes, who consistently deliver outstanding service despite the demanding conditions they work under.