Taryn D.
Yelp
I'd give MINUS 99 STARS if I could.
AVOID. AVOID. AVOID.
I ordered a cartridge online for curbside pick up.
When my bud tender gave me the envelope, I asked him to wait while I checked the order. I opened the envelope to discover that what was inside was not at all the same product that I ordered. Not the same product at all.
I held up the product and I said this is not what I wanted. I wanted The cartridge, as was as pictured in the product photo.
The bud tender looks at the receipt and tells me that on the receipt it says Pen and they filled the order with a Pen, and that I would have to talk to his manager.
So, reluctantly, I masked and latex gloves up and went inside.
The persnickety manager, when she approaches from behind the glass, does not even greet me with a hello. She greets me with a "Yeah so, your order says pen and we filled the order with a pen so there's nothing we can do."
When I held up my phone with the product page open and everyone (A few employees were now observing this conversation) could clearly see that it was a cartridge in the product photo and not a pen, there was this long silence.
Then, It became clear to me that the manager knew about this issue.
"It was an honest mistake on our web designer's part," finally blurts out the manager when I remind her that what they had done is illegal.
I reply, "I understand that--my purchasing a Pen when a cartridge was displayed in the photo was an honest mistake too. What can you help me do about that? ... When you say you can't do anything. Do you mean you don't have the power to help or that you won't?"
More "we fulfilled... blah blah" BS.
When I opened my mouth to ask what options there were for me to get what I needed, she started talking over me again, basically telling me over and over again that they had fulfilled their obligation. Her attitude was so wrong, her people skills: so weak.
She never even apologized for the inconvenience or offered to do Anything to help me - she didn't even ask if I wanted to buy something else. She simply had no consideration for me at all.
Instead of suggesting ANYTHING helpful when I tried to ask about other options A SECOND TIME, she instead over talked me to tell me that they had filled my order properly according to the receipt COMPLETELY IGNORING THE FACT THAT THEY TRICKED ME INTO PURCHASING A PRODUCT BY DISPLAYING A DIFFERENT PRODUCT IN THE IMAGE THAN WHAT WAS ACTUALLY FOR SALE, which is illegal.
Her fake cavalier attitude was saccharine and revolting. I'm posting this part of the review in the hope whoever does the scheduling/owns Zen sees this review and understands that the female manager with medium long hair who worked the late-morning (10:45A) 6/20 is not fit. Train her or get her out of there. Yuck.
But here's the rub...
When I got home and opened the pen to to use it, it pulled twice then stopped working. It is dysfunctional. They sold me a dried or empty dysfunctional pen!
It would have been funny if it had been an episode of Grownish instead of happening to me.
Avoid this place -- just avoid it. There are too many wonderful places with great customer service to go to to do "business" here.
I was duped into purchasing a dysfunctional product (which was not what even I ordered) and had to deal with an emotionally unintelligent incompetent manager, adding insult to injury.
Don't let it happen to you.
