Vicente F.
Yelp
am disappointed with our stay at the Zenit hotel in San Sebastián. As returning guests who have been coming to this beautiful city for our anniversary for the past 11 years, we were excited to try out a new hotel that we had heard great things about. However, our experience at Zenit has been far from satisfactory.
Right from check-in, we encountered issues with our key not working multiple times. This was frustrating and not the kind of welcome we were hoping for. We flew in from an other portion of our vacation and arrived at 11am and was told check in is not until 2pm but we could leave our phone number ,when the room is ready they will call us, no call ever received. Return to the hotel at 4pm expecting to waltz into our room. They had the same 20 min problem in finding our reservation they had at 11am and the room still did not have the extra bed ready at 4pm. Furthermore, despite specifically requesting a room with privacy and a view, we were given a room located just a few doors down from the elevator with a view of a neighboring apartment complex (photo attached). This was not the romantic setting we had hoped for on our special anniversary trip. We noticed a few days before our arrival date that larger rooms, with a bathtub vs just a shower, had become available and asked if we could book one of those when we arrived, at our added expense. We were told no, even after we explained we were willing to change rooms mid booking of our 7 night stay. We booked directly through the hotel and it seemed they were very unwilling to make this stay even the slightest bit special.
Additionally, in all our years of staying in San Sebastián, this is the first hotel that did not even acknowledge our anniversary. No congratulations, no special touches in the room - nothing. While I know it's small every other hotel has given a piece of cake or chocolate and bottle of Cava. It was disappointing. The room did not have coffee (a little crazy in Spain )but did provide tea bags. We used the tea bags, expecting them to be replenished, but after 4 days, they have not been restocked