ZIMMERMANN Burnside

They did me dirty. Incident time: 30 Nov 2025 at 4.28 pm. I purchased the Scarborough Maxi dress from the online store as Adelaide never had the Scarborough series, so I never had a chance to try it on before purchase. Unfortunately, the dress did not fit. I submitted the return request online immediately through the Zimmermann website, choosing the reason as “too large”, and added two sentences to briefly explain. I had a brief, smiley chat with the two ladies when I returned the dress at the Burnside store only one hour after receiving it, explaining that I had to order blindly and the cut was not suited to my physique. The ladies smiled and said “no worries”, whilst sneakily changing the return reason to “change of mind”. I am unsure if that made their lives easier. They did not give my original receipt back, and I have not received the money yet (although I am able to wait a few more days for the bank). I have no idea why they changed my reason for return without my consent. Another incident occurred just before the sale started. I wanted the Rhiannon green dress. They said they could not hold it for longer than 24 hours, which was fine. However, they suggested I leave my mobile number, retrieved my account (with about 28 prior purchases), and told me they would send me a link on Wednesday so that I could pay the sale price and pick up the dress in store on Thursday. I checked my email on Wednesday night and received no email.

The store is very well stocked, staff were lovely & welcoming. I was there for a fair amount of time trying on different styles & sizes and the staff were ready to assist at all times. Ava knows the individual pieces & how they fit very well, she was an absolute star.

Burnside staff member was rude, obnoxious and condescending today (Saturday 20th December). Upon entering store, without acknowledgement, she said “sales section is over there”. Pretty woman moment.

Amazing service from Maddi! Had the best experience at Zimmerman Rundle st thanks to Maddi’s exceptional service. She went above and beyond to help me find the perfect dress — offering honest advice, checking sizes, and making sure I felt confident in my choice. The other staff were lovely and very helpful too, but Maddi truly made the experience special.

I visited the Rundle street location to exchange a dress I bought online. Maddy helped me and she couldn’t do enough (including engaging in conversation with my 7 year old and while I was in the change room) She went to DJ’s to pick up another size in the dress I loved so I could compare lengths and gave honest feedback. She was so gorgeous and I will be seeking her out on my next visit! Thank you Maddy for the exceptional service and attention to detail.

Very rude and unprofessional staff on today. So snobby and they all lack customer service.

Unfortunately I've had to remove a wonderful review written about 2 yrs ago - A very regular & satisfied customer since about 2014 - the experience was always amazing, staff gorgeous to match the clothes. For someone who did very little retail I truly only went in for the experience. Last year however I purchased a pair of boots, wore them once to an event & noticed the leather was peeling off at the tip - I did not remember where or why this would have happened & even though it could have why is the leather peeling? I have boots in my wardrobe 20yrs + & although scuffing occurs due to wear none of these boots have leather that peeled & given I take so much care for my wardrobe with protection & storage etc. I alerted the store immediately & only after follow up on my behalf did I go in for them to be sent away. Zimmermann did not take any responsibility full or part & this just made me sick. I have sat with it for a few months & have not worn them since & will not. Last week I wrote again to the store because honestly it is just not right. Prompt response but are only willing to apologize & nothing more. No responsibility or wanting to make the experience better for both parties - won't be stepping inside again, I believe people should stand by their ethos or don't have one, I may be the minority but you've lost this minor business from me. Extremely disappointed that a review has to be written for a possible change in behavior. But if that's how you want to play -

Horrible customer service. Will never shop here again.