ZIMMERMANN Burnside

Amazing service from Maddi! Had the best experience at Zimmerman Rundle st thanks to Maddi’s exceptional service. She went above and beyond to help me find the perfect dress — offering honest advice, checking sizes, and making sure I felt confident in my choice. The other staff were lovely and very helpful too, but Maddi truly made the experience special.

I visited the Rundle street location to exchange a dress I bought online. Maddy helped me and she couldn’t do enough (including engaging in conversation with my 7 year old and while I was in the change room) She went to DJ’s to pick up another size in the dress I loved so I could compare lengths and gave honest feedback. She was so gorgeous and I will be seeking her out on my next visit! Thank you Maddy for the exceptional service and attention to detail.

Unfortunately I've had to remove a wonderful review written about 2 yrs ago - A very regular & satisfied customer since about 2014 - the experience was always amazing, staff gorgeous to match the clothes. For someone who did very little retail I truly only went in for the experience. Last year however I purchased a pair of boots, wore them once to an event & noticed the leather was peeling off at the tip - I did not remember where or why this would have happened & even though it could have why is the leather peeling? I have boots in my wardrobe 20yrs + & although scuffing occurs due to wear none of these boots have leather that peeled & given I take so much care for my wardrobe with protection & storage etc. I alerted the store immediately & only after follow up on my behalf did I go in for them to be sent away. Zimmermann did not take any responsibility full or part & this just made me sick. I have sat with it for a few months & have not worn them since & will not. Last week I wrote again to the store because honestly it is just not right. Prompt response but are only willing to apologize & nothing more. No responsibility or wanting to make the experience better for both parties - won't be stepping inside again, I believe people should stand by their ethos or don't have one, I may be the minority but you've lost this minor business from me. Extremely disappointed that a review has to be written for a possible change in behavior. But if that's how you want to play -

Went in there today to have a browse as I’ve been a long time admirer of the brand and was looking to purchase a dress in the near future. Within 5 seconds of walking in there, I was asked if I needed assistance, I said no thank you and that I was just having a look for the time being. The woman then proceeded to nod then look at my bag and make a very obvious judgmental expression (which was just a little too on the nose from a brand like that) Moral of the story: don’t go into Zimmerman if your bag has tassels, otherwise you may be treated like an unruly peasant.

Beautiful boutique store specialising in luxury summer design wear in linen,cotton,silk fabrics exclusively designed! Cover all four seasons too! Have a range of accessories available too!

I always have the nicest time when shopping with the team in the Adelaide store. Thanks for always being so lovely and welcoming.

Eliza has great customer service and was very helpful and kind. She was great at recommending something I might like and is a great person.

Love this brand! Their design, quality and customer service is exceptional.