Alyssa O.
Google
In response to Alisa:
I was sitting at one of the “couple of tables” you mentioned, and as someone who also frequents Zinqué, I watched this entire situation unfold in real time. Your review leaves out quite a few details — specifically the ones that would make it clear the issue here wasn’t the staff.
Let’s start with the claim that the two male servers that were unfamiliar to you. They’ve been here for well over a year; any actual weekly regular would recognize them immediately. The fact that you don’t, undermines your entire “I’m here all the time” narrative before we even get into the events of the day.
Next: Zinqué is minimalistic, but even then, one of the very few signs in the building is the one that says “Please Wait to Be Seated.” You walked right past it. Choosing to ignore it and then acting victimized when things didn’t go your way isn’t evidence of mistreatment — it’s evidence of what happens when someone decides a posted process doesn’t apply to them.
You bypassed the waiting area, parked your stroller at a table, went to the restroom, and then seated yourself. At no point did anyone deny you service; the servers were working diligently and didn’t see you. I have a feeling that’s why the sign is placed up front (LOL). That’s basic etiquette in any restaurant without a dedicated host — and everyone else that day managed to follow it without confusion.
Your complaint about not being able to stand and wait “with a baby in your arms” doesn’t hold up either, considering you arrived with a stroller. You had the exact tool meant to make waiting easier, yet you disregarded the process entirely and blamed the restaurant for the outcome. That’s not poor service — that’s poor decision-making.
Your sense of self-importance is incredible to not only demand to speak to a manager, but think one would end up calling you back. Expecting a personal callback over a situation created entirely by ignoring a posted sign is unrealistic. And no, you weren’t being “treated disrespectfully.” Several guests, including myself and another person outside, watched you escalate something that was entirely self-inflicted. The staff remained calm the entire time.
This review doesn’t read like an honest account of what happened. It reads like an attempt to shift blame after creating your own problem and then refusing to take responsibility for it. Zinqué handled the situation professionally. You did not.
Leaving a one-star review because you disregarded a clearly posted sign and then didn’t like the natural consequences says far more about you than it does about the restaurant.