Jim W.
Yelp
Had high hopes... the location is great, good parking options, lovely patio, and great indoor seating with lots of TV's to find your game!
Food was ok, dining companion enjoyed his burger, my tortilla soup lacked depth and the chicken was rubbery.
My big problem was the service.
The host seated us immediately, and our server came by quickly to get our drink orders... almost too quickly. I like it when servers stop by, point out favorites on the drink menu, ask if we want water, and if we're ready to order any drinks. And if not, she'll stop by soon after we've had a chance to view the menu. But hey, I can deal with it.
Once we got a drink, we ordered an appetizer. The pretzel bites were served with the yummy cheese sauce, and they were hot and hit the spot. The problem was, as they were delivered she wanted to take our food order. We asked for her to give us a few minutes to review the menu. I always like to have a little bit of time to enjoy my appetizer without having entrées, delivered shortly there after and you have to decide do I eat my entrée while it's hot or stop eating the appetizer and let it go cold. Also, as this is a sports bar, I kind of wanted to drag the time a little bit in order to enjoy the energy and the game.
However, once we told her we would delay a little bit to order our entrées, it was almost like she decided that we no longer needed service. I'd look over and see her visiting with the other staff members in one corner of the location, the next minute she would be over in the middle of the bar area, talking to bartenders, and the next minute moving over into the Kitchen area to visit with people.
When she did come into our area , she would walk by us almost as if trying to ignore the fact that we were sitting at the table. No eye contact possible. She would take an order from another table, and then walk by us again with her head turned away. I hope it wasn't this, but it felt like she was trying not to look at us so that she didn't have to stop by the table.
This happened several times. Finally I got her attention and waved her down to come over and take our order. Food was delivered and we ate and never saw her again. Waters were not filled. Never an offer for a drink refill.. Check was not presented. No questions food, about is there anything else I can do for you? Every time she moved through the restaurant she ignored our table.
I had to waive her down and ask for the check, and ask for a refill on my water. When the check came, she sat it down on the table and I had to waive her down again a few minutes later to come pick up the credit card. We had to ask twice for a 'to go' container.
I hope patrons in other sections didn't have a similar experience. I have to say, I have never felt so ignored in a restaurant than I did here.