Nicole G.
Yelp
We used Zoe's Bakery for our wedding cake last year. We picked them because we really liked the baker, Shane, who came out and met with us to pick out the design. He was very personable and gave us a good price because what we wanted was very simple. We picked a 3-tier wedding cake with 2 flavors and a small groom's cake that we wanted just for us. We decided on the almond Amaretto which was excellent and the chocolate ganache which was just ok. For the grooms cake it was suppose to be red velvet but we ended up with carrot cake somehow.
We selected Zoe's almost 6 months before our wedding, so we had plenty of time to make adjustments and final decisions. We also went there to buy multiple king cakes and birthday cakes prior to the wedding.
The day after the wedding we went to finally have our cake and discovered it was carrot cake and not red velvet. I called the bakery and spoke with some snarky young woman who advised that we picked carrot cake. I advised her that we did not, we originally did but I had changed it in person with Shane when I was there in the spring (5 months before our wedding) to pick up a birthday cake I had ordered. I even had the staff check the file two days before the wedding when I came to drop off the final payment. Not only did I provide dates and times but even described who I spoke with each time. The snarky young lady then stated she found only one paper in my file and it stated carrot cake in my husband's handwriting so therefore it was not their fault. My husband was only with me for the initial taste testing and design selection, and never wrote anything out.
We have never been back since. It should be noted I kept very detailed records while planning the wedding down to the checks, dates, times, and who I spoke with when deciding on details. I filed them all in an excel spreadsheet to track vendors and payments. The venue director stated I was the most organized bride she had ever worked with. I have an issue when some inexperienced store clerk is rude and blames me for their mistake instead of just saying "we are really sorry how, about we replace it or refund just the small cake and get you something else." That is what they should have done.
I had physical proof of what was ordered. I asked to speak with Shane, the owner, but he was conveniently out. Also, the reason we did not do the carrot cake is because it was not very good when we tried it compared to the red velvet which we had tasted and ordered before.
Needless to say, they lost our business. If you are looking for a good cake or pastry, I found out Fresh Market, much to my surprise, has the best bakery in the area for everyday items and I also hear Coco Beans is good as well but cannot verify as I have not personally tried it.