Peter L.
Yelp
We'd been here a couple of times before for dine in and ordered out once. Never had issues to write about, food was decent and service was good. We decided to go here for Mother's Day dinner. Unfortunately, this experience was not great. We arrived about 10 minutes prior to our reservation and was seated promptly, which was a great start. But then we waited a bit for order to be taken - longer than I would have expected. We finally got our order in, we ordered mussels for starters and then our main dish. We waited and waited and waited. We were seated outside and it was getting cold - the outdoor heaters were not on to begin with and when another customer asked to have them turned on, the gas was empty. We asked to be seated inside and was able to be seated. But by this time we had been waiting over an hour and still no food. We waited over 1.5 hours to finally get our mussels and a few minutes later our main dishes came out. The food was okay. Wasn't as great as I remember and while the waitress apologized for the late meal, it would have been great if they would have at least come to us when they knew it was going to be awhile and say give us some drinks on the house or at least bring the appetizers out first so we wouldn't be starving.
I get that they were busy. But, to have to wait over 1.5 hours for food is ridiculous. I know it's a small business and staff was extremely lean, including the chef. But, when you know it's Mother's Day and it'll be busy, there's no excuse for this lack of planning. If something happened last minute, then some accommodation should have been made so that customers feel like they are being appreciated for waiting such a long time. A few apologies after an hour of waiting felt disingenuous. Plus, the food was okay and not as great as we remember it.
I know small businesses have had a hard time and that's why we went to a very local restaurant. Unfortunately, none of my family members are eager to come back again. We left with not much fanfare, that is to say not even a goodbye. Made you feel like you weren't appreciated.