Zuckerberg San Francisco General Hospital and Trauma Center

I have been a patient a Zuckerberg hospital many times. It's never been bad but it's never been great either. This time was completely different. I went in for hearing loss. It came on quickly and it was very scary for me. I went to the urgent Care, and was seen by an amazing doctor, and she was also the new director of that department. And she was amazing. They not only had me in and out of there but they had me set up with an audiologist for this week and had all of my worries put to ease. They couldn't have found a better doctor for the job. Thank you very much to all of you at Zuckerberg for helping me through a very scary time.

The urgent care people were very good to me🧡. I went to do xrays on Presidents’ day but Radiology department was closed. Receptionist told me to go to urgent care. The doctor was so patient understanding my pain and concern. She ordered me the xrays and sent me to Emergency room to do it before closing at 4pm. After its done the nurse called me to come back to Urgent Care waiting for the results together with the doctor . I feel the experience was very smooth, even on a busy holiday. People in the hospital really cared about me. I was a person they remembered. Now I am so relieved knowing I’m all good. Thanks to them helping me!

Absolutely disgusting unhygienic my father was admitted for 2 week because of his heart condition. Nurse's never changed his bedding sheets or bathed my father the nurses are extremely rude too the room the floors were sticky unhygienic janitors use Swiffer to mop the floors unbelievable the room was never cleaned blankets cover in urine all over the floor. Zuckerberg hospital spent millions on security guards and metal detectors but can't buy basic cleaning supplies and janitors are lazy rude my family had come in multiple times cleaned the room ask nurse if they changed sheets was told they didn't have anymore clean bed sheets which led me to believe they were reusing dirty sheets or never change them

I have been a long time Kaiser client. January 2026 I had to switch to Cigna Health. This February I crushed my hand on the the job sight in San Francisco. I went to Zuckerberg SF General. I can not say enough great thing about my treatment there. From check-in, to vitals to, x-rays, to treatment, and out patient, I don't think I waited longer than 20 minutes between staitons. When I did have to wait between stations someone would check in on me or say hi. Even the the security guard at the metal detector was very friendly. When I got to my room the doctors were already there, greeted me, and went right to work on my had. I was in and out of the hospital in less than 4 hours, with a follow-up appointment. Clean, efficient, and very friendly. Keep up the good work Zuckerberg SF General. Stuart Simoni

This ICU is simply awesome . When I pushed the call button, it was like a genie appeared.Someone came immediately to address my issue. The doctors were concerned about my pain and did everything possible to help me? I recommend this hospital to anyone. My Recovery from multiple broken ribs thoracic and lumbar breaks is greatly enhanced because of the care I received at Zuckerberg San Francisco general hospital and trauma center. Thank you , god for sending me to this hospital

These Zuckerberg professionals saved my life in the emergency department. I am still fondly recalling how I was under the best of care with the daytime nursé Kimberly Polston, R.N. and nighttime nurse, Andrew Kang, R.N. These are the remarkable and compassionate nurses who took care of me during my stay at the emergency unit or department of the Zuckerberg San Francisco General Hospital. Both of these people are warm hearted and very talented. I also had fun while waiting for an open emergency room to open at 6:00 a.m. due to a brawl in my building - wherein I endured a subdural hematoma or trauma concussion and brain tear with spooling blood to the back of my head that completely healed, which it did, by just using the ice pack nurse Nurse Polston suggested and applied lovingly while I waited for am emergency room bay or unit to vacate or open up for the next 30 minutes. Everyone at this facility gave their best efforts including 4 radiologists, 18 doctors and 24 support staff workers. The Zuckerberg hotel is what I call it now. That's how nice it is compared to many other places. The hospital was warm and cozy and very comfortable. Rating this would be difficult but I will say 10/10 stars would be underrating it. Amen!!

I went to them for 4 wisdom teeth extractions and they got the ok from my insurance, scheduled me an appointment yesterday and then cancelled it without giving me a notice. I’ve called them 3 times since yesterday and they just send me straight to voicemail and one time they answered and hung up. lol not sure what to think besides that they just took the money my insurance gave them and ran with it or something idk how that works but it sure feels like I got scammed so now I gotta find another dentist in San Francisco that does wisdom extractions besides UCSF because they can’t schedule me until like another 4 months

My husband needed to go into urgent care last night after a car had hit him and instead of taking care of him correctly and handling him fast and professionally they used to mess with guinea pig for their students not only that they removed his Gold chain that his grand mother gave him and "lost it" So after this review, we're going to make a police report for the stolen item. Can't say they were very professional about anything.

Thank you to all the people that helped me through this difficult yet hilarious journey with my injury. I believe her name is June who did my intake, absolutely loved her. I find my injury to be too funny not to laugh at myself for being so clumsy. Thankfully my visit wasn't too long. June not only was delightful and professional, she was kind enough to check in on me during shift change with an update (just in case I wasn't informed just yet). She is a wonderful person for sure. Dwayne and the doctors that worked on my X-rays were outstanding. Not only professional just kind to exchanges laughs as well. Dr.liu was great, professional and very sweet. He walked me through the process of my splint and even had a boot as well. That made me feel much more relaxed as I needed a little boost. Thank you all for my experience!

I'm so disappointed and very saddened by my experience in the ER department. I thought Mr. Zuckerberg would do a better job. You mean to tell me you got all this money and can't step up the MAIN emergency department in SF. Hire more doctors, build more rooms, make the process more seamless and sanitary. I guess I got spoiled with Stanford, Mayo Clinic, Mills and Saint Luke's. I understand that you have homeless and every still human coming here. But at least do your job to make this department better. Everything smells like urine! Hire someone to clean and spray on the hour. Get check-in easier not by seeing so many nurses/people. One nurse and a doctor per patient. Left without being seen... had a traumatic injury.

Knock wood, I happened to visit a friend for several days here. Like most locals, I cringed in thinking of General Hospital from my childhood memories. Being in a then seedy neighborhood in those days, it was long reputed to be a dangerous place, laden with crime issues. My brother landed his 1st job in the area and, one night after getting off, learned his car was stolen. Fast forward 40+ years and I couldn't be more impressed. Obviously, given the name, it helps to have the financial support to make these improvements. I cannot comment about the care except to say the hospital is affiliated with UCSF since I was only a visitor. My friend stayed at the trauma center portion of the hospital. When visiting, I had interactions with the entrance security people and screeners, the patient visiting counter reception counter, the various security staff (some from the SF Sheriff's Dept.), the nurses, and cleaning staff. All were friendly and professional. Kudos to the benefactors who changed this hospital to a model healthcare setup. As mentioned, hopefully the care equals the visiting experience.

I called the Zuckerberg Hospital, RELUCTANTLY Due to all of the bad reviews, complaining that everyone there is rude, I tried to keep an open mind due to the fact that I could have a completely different experience considering I've never been there before. I was explaining the the problem I am having, and asking if they can do testing(My house is infected with mold, and I'm starting to get rashes and I am getting sick) the guy on the phone interrupted me and said " ma'am this is a hospital you're going to have to call someone else" And when I asked if there was another place, I could call for help or if they had any recommendations he said, and I quote "No. Google it" and hung up. Didn't even give me the time of day. An unfortunate first and last impression. I'm not surprised

There used to be a cafe outside the main entrance. It's not there anymore or they hid it somewhere. The nearest cafe is four blocks away. I'm really surprised the staff doesn't demand one. Very disappointed.

It's nice not to see San Francisco General under the stress of the pandemic. I had to visit the hospital on Friday afternoon, and found the paid parking garage easy to access, though I tend to head up a few levels and avoid the crowded levels. Entrance was easy and efficiently managed, and my visit treated in a personable manner and with care. Also it was also nice to see the new UCSF Pride Hall completed. The people of San Francisco are fortunate that Public Health has long been a city priority.

Worst Pharmacy. They don't pick-up calls so you can request if they could prepare your medications so you can go there and pick up. When you go there, there is a big line and when you get to the front, they will tell you your meds are not ready so you have to wait again and go back to the line. I hope the leadership of this pharmacy can do something to make it easier for its people.

We came here after my husband suffered a traumatic injury. 1. Trauma/ED -the doctors and nurses were all very friendly and worked efficiently. My husband was stabilized, but he did get bumped down the CT list because someone came in with a stabbing. 2. We were moved to a less critical part of the ED which was a little weird - the care was hit-and-miss, and there was some weird miscommunication. The resident told us my husband did not need further any CT imaging which made sense. A few hours later a tech came by to wheel him out for CT. We asked what it was for and who ordered it. The tech tried calling but got no response and then it was communicated to the attending that we "refused care." Sorry, I just want to know why something is done? I think it's standard to explain why something is going to be done especially if the last thing agreed on was that nothing else would be done. I'm not crazy, right? 2. We were upgraded to ICU, which is usually not great because it means you require more care, but the view was fantastic! Got to see some gargoyles. And the care was EXCELLENT. Loved the ICU nurses. 3. We were discharged to Kaiser and that process went along smoothly. As Kaiser patients, we were a little concerned because we were out-of-network and we are ultimately responsible for notifying Kaiser, but I believe Kaiser was made aware we were in SF General when we were in the ED. 4. Specialty teams: Surgery, Neurosurgery, Oralmaxillofacial teams were great. Residents were friendly and attentive. ENT never saw my husband until 72 hours later and by that time his ear was swollen and nothing could be visualized. Ophthalmology was frustrating because they wheeled my husband out of the ED and transported him to some other building where he sat and waited for more than half an hour for all the normal patients to have their appointments just so he could say there was nothing to be concerned about. And no, he didn't use any special equipment- he could have gone to the ED. My husband had a brain hemorrhage and if I wasn't there, who would sit with him? Would he sit alone? What if he deteriorated? No one would know. And actually he had gotten dizzy and lightheaded while waiting in the room. The ophthalmology office is not equipped to handle an emergency; it's an outpatient clinic. If a 3rd world country ophthalmologist can make time to go to the ED then a First world ophthalmologist can too. That was very upsetting to me because in my view, the doctor just didn't want to make the time to see the patient in the and it was more convenient for the doctor instead of what was best for the patient. Walking is good for you anyway. 5. Food - there aren't many options nearby, because the hospital is in a residential area. I did consider going to a cafe nearby, but the hospital cafeteria food was pretty good! I would rate it the second best hospital cafeteria food (the first being the Adventist Hospital in Castle Rock, CO). The food is affordable and it is tasty which vegetarian options. And they had good, strong coffee. 6. Seating - this is one of the weird quirks about this hospital. There aren't many places to sit. The ED waiting room is small. There aren't many benches or places to sit inside the building which makes the hospital seem uninviting. I would have thought that with Facebook's founder's name on the hospital they could afford some benches. There are several places to sit outside however, so after ordering my takeout food I ate outside and was thankful it wasn't raining. I think there is some seating on one of the floors but it isn't well advertised. 7. Parking - parking is expensive - I think it was $5/ hour for maximum of $30 per day? The garage is convenient and I always found parking, but the proceeds do not go to the hospital - it's a for-profit company. But what can you do? And there is no parking validation. Throw us a bone, at least give us a $5 discount. Overall, I think the care we received was good and the health care workers and all the staff were friendly and helpful. There is a Friday Kahlo and a Diego Rivera in the lobby that's kind of cool. It is the teaching hospital for UCSF, so you might need to be more patient sometimes especially because the attendings might change up the plans which might not always be communicated. I hope that they make the hospital more inviting (more seating and rest areas for visitors) and figure out a better parking situation for workers and visitors.

This hospital will always be "SF General" to me. I have been to this place 100's of times for my job, but never as a patient. Right now, SF General is combination of a new facility and an old hospital. Some patients seem to like this. They say it's like an old familiar hospital with a new wing. The other day, I had to pickup medical records and they couldn't find them. So I got tasked with searching for them inside the ER Dept. I have never been inside the ER. What will I find there? 100's of sick and injured people crammed into a waiting room? Well, I was surprised and impressed by the ER reception area. You walk in the door, and you're met by a sheriff's deputy. You will walk thru a scanner and have your things x-rayed. Then you wait to talk to a screening nurse. He/she will quickly route you to the right place. There's no herd of sick people crowded in the ER Lobby. I had to go to the Radiology dept, and I had to pass thru security doors. There were a few patients waiting in the hallways. The staff tried to help me search for the medical records, but none were found. Staff were very professional and tried to offer solutions to our problem. Thank you for your help. Now, the name Zuckerberg Hospital. When you donate lots of money, you get SF General named after you. You are rich when you can afford to help others. Because then you are rich in heart, as well as your wallet. SF General is located at 1001 Potrero Ave, San Francisco, CA

Worst hospital experience ive ever had. EVERY EMPLOYEE SO RUDE . Told me I couldnt have a blanket cause they needed to save them for more serious patients. Very unsanitary touching everything with gloves picking up things off the floor and not changing the gloves. Over all experience was a 1/10 will never go back.

Well needed to pick up meds today it's a Friday not you crowded but be prepared Mondays and Fridays are the most crowded try Tuesday or other they have a great staff who works hard to help you

Saving lives is a God-sent gift. When ones life ends unexpectedly under medical care, this can incite anger, confusion, blame and grief. Zuckerberg medical staff did all they could. And my loved one still transitioned. 2 neurosurgeons 2 blood clots Severe stroke Pre-existing medical circumstances all came to a point where life could not be preserved. Every medical person and chaplain and social worker was Compassionate. Affirming. Accommodating. Communicative in layman's language and medical professionalism. I was waiting on a miracle from man's hands. I was waiting on a miracle from heaven. I was waiting for a clear & outstanding signal to comfort my disorientation. After I tearfully and anxiously read the 200+pages medical record my spirit was confirmed they did everything to try to save my loved one's life with as little and as much invasiveness allowed in hopes my loved one woukd have an expedient and hopeful recovery. The doctors even preserved not sharing how quickly my loved one was slowly becoming more illed. I saw the liquids changing color, and the Docs didn't want to psychologically influence me to make the most difficult decision a family member has to make. Machine living with no life. Or no life. And God spoke. From x-rays, to treatment, to invasive procedures. Man did what man could. And God did the rest. And my loved ones soul is resting. Like mine. Free from distraction of "what if's", "maybe's'" and "do more." "Words are our breath. When you speak, use your breath to speak words that inspire the life force of another's soul."

Long wait but once in received immediate care and diagnosed in a timely manner. ER and Dermatology staff were amazing

This hosptial should NOT be in business. I was treated with gross disrespect in the Emergency Department and it continued to the MD who did the surgery to repair my broken right hip. The Nursing staff on the post-op floor was disgustingly obese, loud, and uncaring. The food is inedible and unhealthy. Who would eat yogurt with added sugar? I lost four pounds in the three and one-half days I was there. Pray that you will never be treated at SFGH!

I wasn't aware that this an open hospital to all regardless or insurance status. When going to my prenatal appointments I noticed a huge bus dropping off unhoused people and mentally ill individuals to this hospital at the same time. I just want to warn others in case you're considering this hospital as this was something I did not now. Everything is very old and run down and most of the staff seems unhappy to be there. I highly recommend UCSF as an alternative if your insurance allows you to do so. This hospital is basically a giant public clinic for addicts and the unhoused.

Was there for a severe UTI (so I thought). I never saw a Doctor. A Nurse prescribed an antibiotic & had ne out on ER in minutes. I was sent home with a severe kidney infection instead. If they ran blood lab work or I saw an actual doctor, I would have been thoroughly checked out. Came home practically dying the following day with my Kidney infection. Went into Stanford ER instead & I was admitted into hospital very ill for days. Do not go into SF General ER, they will send you home sick instead of seeing a Doctor!

Extremely rude and incompetent staff. My girlfriend got in an accident on her scooter in the city. We rushed her to Zuckerberg ER, the check-in process was smooth sailing but after that everything was handled poorly at best. To start, they misdiagnosed her injuries. We left the ER Friday thinking it was some serious bone bruises and cuts but no broken bones. We received a call back a day later informing us that at least one elbow was fractured, most likely both. How something like this was missed is beyond my comprehension. Wrist and hand injuries can be difficult to diagnose and may require some time; however, missing something in the elbow shows negligence. She has been in a tremendous amount of pain and we have been trying to manage with Advil which is doing little to soothe her. When we called back to see if, given the new diagnosis, there was anything additional they could prescribe to manage the pain...the receptionist ended up TELLING US how much pain my girlfriend should be feeling. What a rude and inconsiderate approach after already messing up the original diagnosis. In fact, given the misdiagnosis and apparent lack of competency, they should listen to their patient as they are in capable of correctly reading xrays. For your own wellbeing, please avoid this hospital and their awful staff.

WOW!!! Incredible E.R. The patience, kindness, and compassion for my adult son who is a tenderloin street resident. Stabbed at 3 am and severely injured. Everyone treated him with such respect. I can't imagine the stress the doctors, nurses, and support staff have with dealing with others like my son. He survived thanks to the trauma team, surgeon, and nurses. As a parent, one of the worst calls to receive!!

Fui a adult urgent center y me atendieron rápido pero malísima la medicacion ,fui porque tenía los ojos rojos ,dolor en el cuerpo y me estaba doliendo la garganta y hacia dos días mi bebé tenía el flu .Ellos no me hicieron ni prueba del flu ni prueba del covid ,más bien el enfermero que me atendio me dijo que si yo no sabía que habían gotas para los ojos algo ilógico porq si yo fuera médico y supiera no hubiera ido a perder el tiempo ,me hicieron esperar en un cuarto tremendo tiempo y cuando llegó la doctora estuvo 5 minutos y fue mucho ,casi ni me atendió y se fue rápido ,me respeto unos medicamentos que no le encontré logica a esa medicación ,al usar el medicamento se me pusieron peor los ojos al principio estaban rojos pero no tanto ahora parece dos luces de semaforo ,hoy en día aquí los médicos ni son médicos no saben nada ,estamos perdidos ....

Exceptional service like no other. The staff was amazing from the nurses to the doctors that took care of me when I was in so much pain from a foot infection that I had. Wanted to thank you all from the bottom of my heart keep up the great work that you continue to do.

I came here 3 times about my right heel wound. Doctors Only thing they gave me is more meds of antibiotics and painkillers. i'm diabetic, and they know my wound takes a while to heal but they haven't talk of other things will help me heal ..my g/f nurse told me a special shoe would help during my recovery. I wouldn't have to tiptoe on my right foot.. all the tiptoeing make my right ankle swollen.and hurting more. With the special shoe no more pressure on the open wound pain. Jus called this morning if my own doctor office and would prescribe me despair shoes??? Pray for me..!!

I saw Dr. Michael Terry for a mammoplasty surgery in March 2024. This was my first gender affirming surgery as a trans woman. I specified that I didn't want large implants as I play basketball and didn't want a breast size that would interfere with my activity. I was given 355ml implants, taking my breast size from 36-A to 36-DD, significantly larger than I wanted. There were also large inconsistencies in symmetry, with one breast pocket significantly larger than the other in nearly every dimension. The result after 6 months was one breast high and tight, and the other loose, low and with the nipple off center. I knew there was a high chance of some asymmetry, but the result for me went far beyond small differences, to the point of continued physical discomfort and irritation with the implants. I don't feel I was listened to before or after the surgery and my body image and dysphoria did not improve. Besides now having to have a second surgery, the large implants also add additional complications and increased chances of poor outcomes. Anecdotally, I feel like my needs and desires were ignored, and I was given the "trans girl special" and sent on my way. I am exploring my options for other surgeons and do not want to go back to Dr. Terry.

This has been an awful 6 hours(and counting) that I recommend you never try to experience for yourself. I posted three photos to show you all how I wound up every couple of hours from my injury. I smashed my fingers and it kept getting worse with no type of resolution. The nurses at this point have also started to get rude, I noticed one of the nurses trying to wake up a patient and was irritated at the patient for responding in a daze. The patient obviously went to sleep because you're wasting half of their day. I know for some people, they don't really have a choice where to receive the care they need but if you're in a position to choose, please do not come here for the sake of your health and time. Update: they called me the next day and told me the tips of my fingers were probably broken. Wasted 7 hours of my life for something they could've just called me about.

Today I waited 3 hours to see a dr. For a follow up appointment. I had to pay for parking and GH does not validate. The worse part is the hospital does not have AC. How can GH not afford to have AC? The staff is really nice and accommodating. The hospital needs to have more Drs. Available. Not sure why I could not have been given the option to have a zoom appointment.

Against my better judgment, I visited this location again. Per my previous review, my experiences at this location were not the level of care that would make me a returning patient. However, my thought process on May 26, 2023, was that when I did frequent this hospital, I was residing at Geo Re-Entry Services on 111 Taylor St. During that period, from March 2020 until January 2022, I was at times forced to remain within the confines of that building for weeks on end. Forced to share space with "essential workers" who were allowed to roam the streets of San Francisco during the absolute worst time of the COVID-19 pandemic, I was again forced to clean up after the essential workers whenever they were finished mingling amongst themselves with little to no PPE. The staff at 111 Taylor St. has on multiple occasions prevented me from attending scheduled medical appointments. These are only some of the more glaring examples of the blatant police harassment and brutality I was subjected to at Geo Re-Entry Services. These are all also circumstances that I have brought to the attention of the staff at this location, but to no avail. But, on May 26, 2023, I had at that point been released from 111 Taylor St. for nearly a year and a half. Per Geo Re-Entry Services policy, "if you visit the ER, you will be placed on a 14-day quarantine and ordered to remain within the confines of the room you are assigned for 24 hours each day during the 14-day quarantine." This was a policy that has prevented me from requesting medical attention numerous times since 2020. After attempting to self-diagnose the ailment I was experiencing, I decided that the ER would be my best option. A quick Google search led me to the ER at this location, and I was immediately hesitant. Upon entering the ER, I was met with a mandatory metal-detecting search by two SFPD Cadets who looked me up and down and then refused to scan or search my bag. Never mind the fact this is a community hospital, not The Pentagon; I was told to leave my bag in front of the building. I attempted to politely explain that I would prefer to keep my bags with me, as I've experienced both lost and damaged property when leaving my bags unattended in San Francisco. I was met with zero empathy or concern. The next option I was given was to leave, which I promptly did. To get denied entrance to an ER was a huge proverbial kick in the junk. I gave this place a second chance over a year later. I now see that racist and profiling behavior is the norm, not an anomaly.

I came here because I have a serious case of GERD which is still really affecting my daily life. I was surprised of how quick I was in and out of there ! The guy at the front giving you a mask was pretty rude but I just brushed it off. If you're apart of the LGBTQIA+ community and you identify as trans, non-binary, etc. don't expect them to respect your pronouns or identity even though they ask you about preference :( The nurses were nice but the doctor didn't do much to help with my issue besides prescribe me some medication that I have already taken and told me to see a primary care provider.

My father fell in San Francisco and dislocated his shoulder. He was in immense pain as you can imagine. The ambulance made the decision to take him to Zuckerberg Hospital. We had no idea what we were in for. My father was left in pain for over 7 hours!!! In the hallway!!! He is in his 70's and not in the best health. Why would you leave him so long?! It was the worst experience ever! Don't go there!

Dropped in for COVID vaccine one day after expanded zip code eligibility. Hours said 9-3, arrived at 8:30 and was mid 300's in line. Staff said they turned people away at 9:15. The line took 5 hours to get through. Have your ID and proof (for drop in) handy they ask for it multiple times. First they went around in line to get proof and wrote zip code on a sticky note. Then they gave out numbered cards. Then they help you filled out a form and gave vaccine cards and information on the vaccine. Then they register you into the system on a computer. They were giving out Pfizer and after the shot, scheduled an appointment three weeks later. I would bring water and snacks, something to keep you busy like a book, wear sunscreen, a medium bag to hold the papers/forms, some people also brought portable chairs.

This place was better years ago. They are supposed to help under insured..no they don't. And the spine center a joke. They lie tell you to send records then state they never got them. The truth is they are backed up a year and won't see you. They left my partner in the dark after 2 months of pleading with the woman at spine center to see him. He has fractured spine they could care less

I have a love-hate relationship with this hospital. This review is only for the EMERGENCY department that took care of my brother when he was brought in via ambulance with Covid. They took really good care of him and the doctors were very informative of calling me up on a daily basis to give me a status of where he was medically and the treatment going forward. They even arranged for Home Health to come to the house twice a week after discharge to check up on my brother. Additionally, wrote a letter to get him home support on an ongoing basis. I know the Senior Doctors are very busy, so I can really appreciate these daily, sometimes twice a day updates. Some hospitals don't extend you that courtesy. They will leave a message with the nurse and I have to wait 2 to 3 days to get a call back from a doctor. But SFGH emergency department really showed kindness and compassion not just towards the patient but towards the family as well. Thank you.

Came here a few times Under urgent situations Staff, nurses and doctors were always nice, concerning, well informed. Past 2 months, I've been here 4 times All 4 times with my mom, brought her here for abdominal pain and to pick her up after she spent the whole day doing scans and such. They really took good care of her. She loves water and she was given water whenever she asked. They called me to update how she's doing and what she is waiting on and results. Recently, she came here to get vaccinated Moderna Vaccine Staff were really nice and spoke with care and patience. I saw them speak with care to everyone that was in line that needed to get registered. What I DON'T like is How people are so fucking ungrateful. It's not like the there aren't trash bins around for them throw their garbage away or inside the buildings. Instead they want to be assholes. When patients line up to go inside to get their vaccine, the staff gives them a sticker (1.5"x3" sticker) When they come outside, they throw it on the floor, they stick on the poles, they stick on the marble benches outside. Do you KNOW HOW HARD IT IS TO REMOVE IT!! And you're making the custodians job harder And people want to complain about its unkept and dirty. Well, there's your reason why!

I guess they'll have to raise the price even more just on broccoli to have them cleaned properly.

Hospital big af for no reason. They take way too long, just tacky af. No rooms either

This person name nurse chris refused to see me this morning saying indirectly that I wasn't sick enough for them to treat me that's very mean & rude I didn't like this at all. on 11/14/23.

The worst ever. I don't understand how they run things around here. Regardless if you schedule an appointment or not, expect to wait HOURS. I get it, I'm in the medical field as well. I understand doctors run late. But why schedule patients at least an hour before they are able to be seen? I get that they prefer the patient to wait for the doctor, but I'm assuming we're not the only ones if not all patients are waiting about the same amount of time. Their system is a joke. Avoid at all cost.

On 3/29/24, Good Friday evening my 94 year old mother was sent to SF General Emergency due to low blood pressure and blurred vision. Her insurance was with Kaiser but their Emergency was full. It was the first time for my mother and I at SF General. What a surprise, we didn't have to wait. Everyone from nurse Lisa, Natalie, Van Le, doctors, X-ray techs and many other nurses who helped my mother were very kind and gave my mother the best care possible. The doctor who first saw my mother said she will be transferred back to Kaiser as soon as she is stable. I stayed with my mother overnight waiting for the transfer that never happened. The next morning, I found out my mother was admitted to SF General because she was not stable enough to be transfer to Kaiser. After two nights at SF General, my mother was transferred to Kaiser on 3/31/24, Easter Sunday evening. Thank you everyone at SF General Emergency for my mother's care.

This is the 2nd time I went to Zuckerberg SF General Hospital. Both times, I experienced racism and incompetence. In the most recent incident, I waited for hours in a room they had left me in after routine vitals. Mind you have an emergency back issue, which makes it hard to sit for long periods of time. Several time's I had to ask a staff what is going on as the hours went on but still no one ever came. One staff member said that I was next, but after an hour and some and in more pain, I left to make a complaint. Staff member in that part of the building would not allow me to make the complaint. Despite tech dude giving money for upgrades, General still has sh**ty customer service with a failure of compliance

I remember I was an emergency room at the Zuckerberg couple years back, unfortunately it was very bad experience in my life. The doctors and nurses did not approach to me for almost two and half hours left me dropping medication that I had allergy. Disgusting and disappointed. However, I was yesterday for endoscopy and worried about medication they will insert. But the team comforted me explaining all tiny details of the procedure. I didn't even notice when and how they ended the procedure , it was fantastic service! Thanks!

VERY sad place for trying to resolve billing when invoice contact # don't work. Little old Asian cashier lady got hella flustered cause I asked her if they have billing dept and phone # on invoice didn't work. Apparently she don't know jack, except taking payment, cause she started telling her co-workers "he got mad at me"..... Ummmm... No, I ask calmly and just wanted a contact # that works or someone/somewhere who may know. Anyways.... Front desk had the info. Info attached for the rest of y'all. Don't give the "cashier" trouble by asking questions. You'd think the cashier would have the #'s or know where to send you, but nope. Called the second # to get billing fixed cause I got billed for COVID booster and supposedly they're gonna fix the bill. Apparently, I'm not the only one mentioning the first "main" contact # is a FAIL. You'll be told to call another # which is disconnected. At the time of this writing, if ur last name starts with A-L don't bother with the main billing contact #. To the "cashier" send ppl to the front desk and take a break. You're legally entitled to take break time. If there's no staff, stick one of those will return at signs. As the saying goes... Don't worry, be happy!

I came to get an outpatient ultrasound, which Is hard enough since I was told it was 24/7 and you just show up and they see you. No appointment. I then just show up and get sent to the basement which no one is here. I then went to the information desk who told me it's either building 5 or the basement of this building. Since, I have already walked to the basement, I decide to go to building 5 which I then ask I guess An admin in the little sectionals in building 5 where radiology is and I was talked to immediately like I was incompetent and/or a criminal because the building didn't open until 7 and I needed to leave. It was 6:15. Ok, well, I was sent here so where do I go now? Instead of trying to help me find the information or point me in the right direction, I was told this wasn't her job. Honestly, I worked at Emory in Atlanta and this is no way to treat someone who is just trying to find the proper place for care. In fact, I was only follow directions from your information desk. I am going to just assume that woman woke up in the wrong side of the bed but in return, you made a patient who is already getting an ultrasound for something scary more uneasy. appreciate it

Horrible unethical service. Came in with a serious injury and waited for seven hours and still didnt see a doctor. Why are these people paid so much? Dont charge patients for emergency services if you dont have enough doctors. This place needs to be shut down.

When I comes to my business reviews, I typically stick with my Grandma's attitude that when I don't have anything good to say about a place I rather say nothing at all... except when a business has the responsibility to care for people on a much larger scale. As is the case with my brief ER visit and one day stay at Zuckerberg San Francisco General Hospital for a minor digestive issue. I am NOT going to list the things the hospital has done RIGHT for me while I was in their care simply because there is an expectation of a certain standard levels of care one expects to find at a major hospital and trauma center that doesn't warrant pointing out unless a hospital either exceeds or comes in below expectations (much like you would expect to get food at a restaurant). If you are one of the unlucky people who gets taken to or chose ZSFG Hospital, here's what you need to prepare for: - Very long wait times - Homeless and erratic people approaching you in the entrance area - Loud, often -colored, adult-themed arguments erupting in the waiting area (watch the little ones - Partly due to that, feeling generally unsafe - Being made to feel like a nuisance for showing up with "your" problem on "their" busy day - A never ending flood of 30 page probably well intended yet completely over-the-top (PAPER) surveys to fill out with pen on paper the old fashioned way (seriously Mark Zuckerberg?!?!) from every department you touched while you're there to arrive in the mail for weeks after you visited (has ZSFG heard of online surveys that don't kill even more trees) - Lots of "hiding" being policy and little explanation when dealing with treatment and care plans - Glaring disconnects between MDs and nursing staff - Feeling like you're not being helped or cared for Again, to be fair, Zuckerberg San Francisco General did NOT ignore me, kick me to the curb or mistreat me! They provided me with the BARE MINIMUM level of care needed to provide to keep their jobs, maintain their licenses and retain their investors. To stay with my initial analogy about a restaurant not being praised simply because of the fact that they serve food (that fact alone is not worth mentioning because that's what a restaurant does, just like we have the reasonable assumption of care when we go to a hospital). I have had brief conversations with most of the nurses and doctors who treated me during my short stays at ZSFG so I could provide them with my honest direct-to-them feedback before I would post my review publicly. I'll update this review as needed. Update 8/7/2019: Over the past month I received three (3) more 1/2 inch thick envelopes from ZSFG - all of them just more ridiculous, voluminous surveys. Again, striving to improve ones business by asking for customer feedback is generally a very good thing, but considering how ZSFG goes about it makes it clear that in their particular case these are simply mindless job-security exercises that have always been spam in my book, but are now starting to become borderline harassment.

They take care of business! Went in and left with solutions and tons of information on making sure it doesn't happen again.

If you are not a SF local this place can be a bit troublesome. From 2016-2019 I was the Muni driver for patients that use this hospital. Like the commercial attached to this review, I too had some ups and downs with this hospital. The ups are many of my SF friends were born in this hospital. It has even been here before my mother was born. Everyone who works here seems to be very sweet and happy. Of course things were totally different from before the pandemic. Every time I park my bus there were some doctors and nurses congregating outside. They seemed pretty chill. I was never here as a patient but was able to access their cafeteria back then. They also provide wellness classes to everyone. Now for the downs. I really didn't like how they charged people who are not SF natives. Sure ZSFG is for SF County while Vmed is for Santa Clara County but it doesn't excuse them from the price tourists and non-natives must pay. This hospital can also be dangerous because there have been some very media attracting incidents here. One of them was really scary. Moral here, if you are not a native please protect your health. Other than that I am very proud to serve this place. https://www.youtube.com/watch?v=OmwBKMkvX0Q

I went on an externship for BAMA here at building 90 ward 92 for phlebotomy and i have to say the nurses and MA's here all are super anxious and disorganized and they hold you to a standard that they don't even follow, hypocrites all I did was sit around kept my mouth shut and followed the directions of whoever was teaching me and it seems that some of them didn't want to sign my papers, and or listened to reason all they listened to was their feelings and became judgmental and hint at incompetence, some might be undercover racist and each MA or CPT1 has their own method of doing a draw and each time you learn you learn a new way and it's very stressful for one student learning ineff ways to do the job...

My daughter had an accident and lacerated her hand s this weekend 1/27/2024. Ambulance took her to SF general. She got wonderful care from all the staff involved including nurses, physicians, and technicians. As a safe net hospital to deal with challenging patient populations around the neighborhoods SF general staff has demonstrated compassion, empathy and competence. Her bedside nurse Kris especially went out of her way to assure my daughter and us to understand each steps of procedures and follow up plans after discharge. Under her care we felt at ease during this stressful time. We truly appreciate her effort as well as all SF general staff. Please Keep up your good work in this difficult environment. Thank you!

Injured my knee. Came here because it is so stiff I can barely move it. Instead of trying to help they left me here in the emergency room for five hours with not even a check in from someone. FIVE HOURS! At least have the decency to tell me what's going on.

Omg didn't know this is part of ER since last MAY.. I been so sick for few days.. major sore throats and stuffy nasal with headache too.. can't eat .. lost of taste and cuz of sore throat..!! Pain pain ...went into ER this early morning at 1 am -7am.. thank god for short wait.. but is still busy.. staff and doctors so so nice and knowledge of what they do.. in ER private room for each patience..huge and clean..and security guards and police officers are the front entrance... Parking is still not available around that area.. I took uber.. or jus call 911.. I want to thank the staffs that treated me ...

San Francisco General Hospital Stroke Center has saved my husband's life. Each day he becomes a little more himself. The ICU staff has been amazing and very kind. I'm hoping he's treated as well now that he's on the "Stroke Floor".