ZWILLING Shop Solingen

Very nice store offers high quality knives and cookwares. The B grade products are at a large discount. The store is clean and well organized. The stuff are very friendly and willing to help. If you are a visitor from outside of EU countries, do not forget to ask for duty tax free form to claim VAT refund when you leave Germany or other EU countries.

Very unfriendly service. I asked the female assistant what size a casserole dish was and her response with some attitude was “I don’t know!” Unbelievable. Then I had to ask her if she could find out….. Was followed around the store like I was going to steal something. Tried to talk to the male assistant there but he was cold and not very helpful either. Ended up spending a few hundred buying some items but now all I remember is the bad taste in my mouth from the bad customer service. Will def. not return to this store again.

Good quality 🔪 and lots another things for kitchen

Variety of top quality kitchen ware and gadgets. Great sale prices. Excellent service. English is spoken here

Great shop. It is worth it to check their website, sometimes there’s better deals online. They have a great selection of knifes and pans that are not A grade but still perfect to use.

Big choice of knives for every budget. Reasonable discounts. You can find Japan made Damascus steel knives as well. The lady there was very kind and helpful, thank you.

While cutting straight down through some slightly frozen suet....for the birds....two pieces have came out of the blade edge.

Dear Dr. Schiffers, CEO of Zwilling J.A. Henckels: Do you believe Trust and Integrity is important for the Henckels brand and important for your employees? I wrote a brief note of my many months long experience on your Canada HO page like this one. Please have a look. You should also check out the Better Business Bureau ratings. There’s a problem here. By their response, I am thoroughly disgusted. 1 little knife. Your outlet store staff, 3 of them, inspected, compared to similar ones, confirmed defect. Advised me to contact HO. HO emailed, yes defect, sends shipping label to return little knife. Returned. Months go by, writing and writing. Then, told not defect. I must pay more to get similar replacement. Hours and hours of effort, store, post office, emails and emails over months. One little knife. For the record, my families and I, over generations have spent thousands and thousands on Henckels products... Back to trust and integrity... you need, those front-facing, trust and integrity, and honour at the top. Sincerely, Jason