虹夕諾雅 谷關

Best resort in Taiwan and worth every penny. Highest level of service - it’s like being at a modern luxury ryokan in Japan except everyone speaks Chinese. Room design is brilliant, and one king room fit my family of 2 adults and 2 toddlers with a California king and a separate tatami area. The room has an epic view from every angle the moment you walk in the door and includes a private outdoor onsen connected to your bathroom. I noticed many private in-room onsens in Japan are diluted down, but this was spring fed. The public onsen was huge, extremely well maintained, and included a large walled zen garden with an adjacent sauna and cold plunge. I was lucky enough to experience this area all to myself with one other guest leaving as I arrived and another guest arriving as I was leaving. In China, this onsen would have comfortably accommodated 100 bathers. The spring water is not high in sulfuric content (doesn’t smell like rotten eggs), and the temperature is relatively mild - ideal for my family. Given the limited availability of the hotel online, I was expecting it to be more crowded. I got the sense that room rates are controlled to optimize guest experience, not profit, while staff are trained to ensure that customers never feel like they are being ripped off or “sold”. It seemed there were more staff than guests on site. I originally booked 2 rooms, and some of my family members couldn’t make the trip. We didn’t need the second room, and the staff were very gracious to refund and cancel the second room on the spot. When I’m back in Taiwan or traveling to a place where Hoshinoya does business, I would not hesitate to book again and make a special journey to stay at one of their destination resorts.

Pros - great views as a nature retreat - hot springs were great with a private room pool too - hotel food when served was ok to great , no complaints - service staff were polite, helped with various things including getting a cold compress with ice - rooms were spacious , though walls were thin. Visited during a non peak period so it was quiet anyway - no problems with room temp control in the summer Cons - With the exception of the first night that we came in, they were very strict about the dining window. Luckily there are convenience stores across the river. No decent ad-hoc orders outside dining hours - Seems to be a wellness resort, no alcohol served except at a mini booth at night & mini fridge . Also, there is no gym so would have exercise outdoors if needed. I think this was ok for me - Transportation. The way here is a mountain path and public buses don’t come often. Most drive

I've had my fair share of luxury hotels...six senses, rosewood, aman resorts. But Hoshinoya didn't come across my radar until my family and I booked a trip to Taiwan. Its been well over a month since our stay here...and I am still in awe of the beauty and quality of this hotel. We had three nights here with our 16 month old daughter in February and it was one of the highlights of our asia trip. ||I loved my mornings with my toddler in our japanese soaking tub, taking in the incredible mountain views. I read a few reviews that complained about the cleaning of the onsens and timing of the meals. Yes this is inconvenient, but I believe the hotel has incredibly high standards for cleanliness and quality, so we didn't mind at all having set meals times etc. ||The restaurant at the hotel is STUNNING overlooking their incredible gardens and the food is of the highest caliber. Healthy, delicious and beautiful. ||I loved the pajamas and daywear clothes the hotel provided. They were comfortable and so fashionable! My toddler looked adorable in her kimono. ||The staff at this hotel was also top of the line. I had so many incredible conversations with those at guest services or even the guy cleaning the pool. We were not easy guests...bringing a toddler to a spa hotel. But we never got the feeling from anyone there that our child was an imposition, only a joy. ||I think some of the negative reviews left here must be from westerners. My husband and I are from the west but quite familiar with how luxury japanese hotels operate...they are very different from a western hotel. They are peaceful...there arent any "party vibes." Its just not a place you stay to eat and drink all you want by the pool. ||My only criticism of this hotel are the beds...and maybe this is because im from the west? The beds were essentially mattresses on the floor with no support. I was about 13 weeks pregnant on this trip, and did have some back pain as a result.

Everything was just fantastic. I highly recommend a room with in-house hot spring bath. Services and hospitality were top notch. Room decor is nice. Landscape is nice. We love every moment of our time there. The only complaint is perhaps the location which is very far away from the city and they are nested in a valley of a mountain. But that’s perhaps the point why people choose this. I wanna come again.

Good getaway from the cities! Awesome room, it's clean and comfortable. The staff are very friendly and professional. The location is 1.5 hours away from Taichung city center, the road is windy so prepare your motion sickness pills! About 10 - 15 mins walk from Hoshinoya, you can find convenient stores and restaurants.

The resort is absolutely wonderful!!! It’s definitely Luxurious. But our room had some carpet stains etc so the maintenance could be better. Onsen in room was perfect and the structure of the two level room was unique. Bed and living area also great with full length mirrors (although the view forces some appearance of the dirty roof of the main resort area). Service was questionable. I had booked a massage in advance and they said they never received reservation upon check in - despite me showing them the email. They lied / said a staffer called in sick but they didn’t let me know until I inquired. Then they promised to do the massage the next day, and at the end of confirming this with us, said they needed to confirm with their staff. So again they lied. This was the front desk manager that day. The staff also showed us to our room and spent way too much time showing us the room itself and silly features in a way that was more frustrating as he didn’t leave for an hour. Since this happened right at check in it left a sour taste. Food is quite nice but the service for lunch is pretty slow and they mixed up the order. So overall attention to detail and integrity of some staff is not where you would expect for a resort of this caliber.

Everything about this place was perfect. The staff were incredibly kind and anticipated my needs. They even made a guide for me for the next city I was visiting when they heard where I was traveling next. The buildings and room were beautifully and well kept. Walking the gardens was peaceful and the view from my room was incredible. The restaurant is also quite nice. Breakfast, lunch and dinner are all delicious and creatively made. The in room onsen was amazing and the shared outdoor onsen was a truly wonderful experience. The town of Guguan is small, but nice. I definitely plan on returning here again and highly recommend you do as well. I stayed in the Shui room which is more than enough space for 2. The bed and living space is on the top floor (which you enter the room from) and the shower/sinks/outdoor bath are on the first floor.

One of the nicest hotels I have ever stayed in. Hoshinoya Guguan is such a beautiful experience from start to finish. The attentiveness of the staff, the thoughtful details, the delicious food, the permanently hot bath in your room, the softest pyjamas to wear around the hotel... all set against a luscious green mountain backdrop. We had such a wonderful time! The outdoor onsen is just stunning. Utterly peaceful. Hiking trails straight from the back of the hotel too. Something we'll remember for years to come. Thank you!