Geppetto

What Do Boston Diners Want? | Eater Boston

"A restaurant in Lexington owned by chef Will Gilson that was mentioned as part of his portfolio when he solicited diner feedback on Instagram. The resulting flood of comments highlighted common dining frustrations—wanting to feel relaxed and welcomed by attentive staff, annoyance at surprise service or admin fees, and broader concerns about service consistency—while also praising the transparency of asking for input. Management is considering operational changes prompted by the feedback, including whether to eliminate a separate 5 percent service fee used to support staff benefits and instead embed those costs into menu pricing, all while balancing rising costs and practical constraints." - Erika Adams