135 W 50th St

Very clean building the security aren't very friendly it almost make you not want to approach them.

JBFCS on 6th floor. Marvelous agency. Incredibly compassionate and supportive organization.

Very neat environment and the receptionist was very kind

Incredibly rude and verbally abusive security/doorman.

Great experience 😎

Good..!

Private

Excelente sala de reunião para locação! Recomendo!

Great location with a great view! Stayed here on our honeymoon and really appreciated the upgrade! Glad the bar area was open for dinner as restaurant was closed. Check in was easy and check out too.

One star because there is no option for zero. My husband and I had a quick turnaround trip to see Gatsby on Broadway. We chose this hotel because it was right around the corner from the theatre. Long story short, we never spent the night here. The wait just to check in was hours long. Some other Yelpers have already posted their reviews about this horrid experience. There was a dance competition happening at the hotel and they only had two people at check in. I told one of the workers about our situation and all he did was shrug his shoulders. Another worker asked if we were platinum members, otherwise they couldn't do anything. And the manager comped our fee to check our bags, so that was the only positive to come out of this. I am also a breastfeeding mother who was away from her child, so I needed a private place to pump. And they offered me the downstairs bathroom??? Absolutely not. If they had known that there would be a huge dance comp in advanced (which THEY DID), they should have ensured they would have the personnel to handle this amount of people. We spent $$$ for this trip, and didn't even get to use the time we had to explore the city because they couldn't get their shjt together. We ended up checking our bags and leaving to see the show in hopes of coming back to check in and relax. 4 HOURS LATER at nearly midnight, the line was STILL wrapped around the entire lobby. Mind you, our check in time was 3pm. We left and ended up having to spend more $$$ to check into another hotel. Thanks for ruining my vacation!!!

THIS IS LITERALLY THE WORST HOTEL I'VE EVER STAYED AT. And I've stayed at Motel 6-es at the side of the interstate. I will never stay at another Sheraton after this experience. We booked months early and they separated us from our mom who needs our assistance. I gave up my room to stay with her since we were not given the connecting rooms we requested. Room on the 11th floor: I'll report back when I get info from my fam who stayed there. Room 921 : Unbelievably loud. Slamming doors starting before 6am. I mean jolt-you-awake slamming. Pretty much nonstop from 6am - 7:25 when I finally gave up trying to sleep any more, but they continued on. That's after a night of the heat coming on full blast at 3AM and waking me up every 15-30 minutes when either the heat or the air con would come on -- ALTERNATING, yeah! -- despite me turning down the thermostat to 71 and then turning it OFF. it is winter at this time, no need for 71 to be producing aircon. It seems "off" only lasts a short time before it automatically comes back on. Oh did I mention the thermostat was set to 79 degrees when we came in? Who does that? This is a handicapped room but the shower has no seat or any way for the person in a wheelchair to shower except I guess to roll their wheelchair right into the shower? What the hell. We also couldn't get the curtains to lower. At midnight it would take "a long time" for maintenance to come fix it and they wouldn't let us get another room. The lamp doesn't work and won't charge our phones, either. Hey, at least it had a mini-fridge. Room 4905: This Dingy, drab, broken, room cost $800 and had NO MINI FRIDGE. They'll deliver you one for $25. The lady on the phone said no rooms have mini fridges. But 921 has one so WTF? Bag check? 30 minute line, $6 a bag Check-in? 30 minute line. Don't bother checking in early because they won't give you a key and when you come back you'll have to wait in another 30 minute line. $30 per night "destination fee" that you can use at Starbucks or the bar, but ONLY that night, between 4pm - 11pm, NOT the next day, and that's if you can actually get served. No water in the room. You can go... somewhere?? and wait on another line to get a free small bottle of water. I got 3 hours of sleep in this BRIGHT, NOISY room (921). One check-in gentleman was nice but lied, one woman was rude, the concierges were rude and walked away (one refused to make eye contact), the woman on the phone about the fridge lied (that the whole hotel has no mini fridges and also wasn't going to tell me about the charge) and one was rude (when we asked how to close the broken blinds) and hung up on me. I am sure I sound like a never-satisfied complainer, but the majority of my reviews are 4 and 5 stars. You've really got to screw up for me to give a 1 star review. Stay FAR, FAR AWAY from this hotel.

This hotel is in a decent location but there are three elements that really need to be discussed. First, there is no microwave in the room. Immediate loss of one star. I don't know if there is a microwave available in the rest of the hotel, but who wants to be running around a hotel trying to find a way to warm up their food? Second, there is no refrigerator in the room. Maybe you can request one, again, not sure. But this should be bare minimum in a hotel. Immediate one star deduction. 3RD, the rooms are quite cramped. You're not going to be renting this room if you are planning, or needing, to be able to lounge in your room at all. The bathrooms are very small. Not a dealbreaker, but to know. Also, while this hotel is not located directly close to Times Square, it's a very short walk and gives you the opportunity to see different things. Obviously there are a ton of places to eat, many different pizza places, several bars, and if you're needing something familiar there are a bunch of chain restaurants as well. But I highly recommend checking out some of the local places. Because of the location you are going to get a lot of noise and traffic so I would really recommend bringing noise canceling headphones because the walls are super thin.

In NYC for the marathon. Location is great - can walk to Central Park, subway station nearby. Lots of restaurants, shops & shows nearby. Hotel is clean, room was nice. No mini fridge in room. Coffee maker in room. Microwave on floor near elevator. Was able to get into my room around noon (check in wasn't until 4). Can store bags for $6 per bag until your room is ready.

Haven't even been checked in yet. There is a 3 hour line to check in (not an exaggeration). We are trying to find another hotel, but this is the most absurd thing I have ever seen at a hotel.

90min to check-in at 2pm...line was still wrapped around entrance at 11:30pm (see video). 2 people working check-in counter while we counted 11 employees standing around doing nothing. Employees were rude and when we went to the bar we were informed at 11:20 they close at 11:15...on a Friday night in NYC!?!? AVOID THIS HORRIBLE HOTEL!!!

I was a guest at a conference here a few weeks ago, and while I enjoyed my visit and appreciated the free room, the hotel was pretty terrible. This was my second stay at the Sheraton Times Square, and my opinion hasn't changed since my initial review in 2009. I guess life is long and it's possible I'll come back again, but I will never do so on my own dime. Two things stood out as particularly flagrant. One: The hotel's conditioner was unusable. There was some kind of mismatch between the shitty squeeze bottle and the viscous conditioner, and neither my mom nor I could get a drop of it out. We asked a housekeeper for a replacement, but she said they were all like that, and we gathered we weren't the first guests to complain. She told us we had to squeeze really hard, but I could not have squeezed harder without risking some level of stupid injury. I'm sure other guests have figured out a way, but I went four days with unconditioned hair. Two: If you want to leave any luggage while you hang out in New York after check-out, the Sheraton charges $5 per bag. This appears to be an improvement from my first visit, when the charge was $6.50 in 2009 dollars. Even so, that's $5 per bag too much, an admission that the hotel has no interest in providing good service. Not everything was bad, I suppose. The receptionist at check-in was friendly, and the lobby and conference spaces were nice enough, though it was ridiculous how early the lobby bar closed. We got a room on the 49th floor, which both my four-year-old and I appreciated, and the smart elevators were cool, if not always as quick to arrive as I might have liked. Our room was nondescript with lumpy, worn out bedding on two beds that were inexplicably different heights, but there was a decent view to one side, and the blackout curtains were good for when we wanted to sleep in on California time. As a coda, I thought I forgot my glasses in my room, and though they did turn up, I noticed the Sheraton did not acknowledge the inquiry I left on their voicemail. I actually took the time to fill out their automated post-stay survey, but I don't think the management reads customer feedback.

We attended an event at the Sheraton New York Times Square in New York City. We also stayed at the hotel, which was very convenient. This is a very good place mostly due to the proximity to Times Square but also because of the staff and their commitment to great customer service.

Stay here for the location. It's convenient to walk to all higher end shops as well as the theatre district and Times Square. It's in need of refurbishment But it's not awful Hotel is clean and the bedding is comfortable I waited forever (2 days) for a fridge to be brought to room...unfortunate But the staff is nice and finally it was delivered. I think they need to provide actual benefits for BONVOY members here such as breakfast and or happy hour with snacks etc as other hotels always do...the irony is that this hotel used to pre Covid and never reinstated the benefits. Finally, has some limited little "restaurant" area at the entrance that serves little items and typical hotel selections that is mostly closed. So this place really needs to up their game! Provide food options and incentives for people to return and for their BONVOY members

Excellent location, a minute away from Times Square as the name indicates, 10 minutes walking from Central Park, and in the middle of tons of restaurants, entertainment and shopping. The breakfast buffet is decent, the lobby bar cozy, and all the employees were friendly. The rooms are small and little dated, but we still had a great stay.

I didn't stay here as a guest, but I attended a convention here. The convention space is clean and the hotel provides free water stations. The convention spaces are roomy and have different floors as well. There are elevators, escalators, and stairs. Convenient location close to the subway as well as restaurants.

Attn: Sheraton Corporate you need to review and evaluate this hotel's standards. This hotel is a disgrace--a poorly maintained, 2-star dump, and I would NEVER stay here again. It costs nearly $500 to $600 a night, and I expected so much more. We just came from a Fairfield Inn in Walpole, MA, where the Marriott was far superior for only $150 a night. That room had a refrigerator, microwave, and a clean, well-maintained bathroom. Here? The bathroom drywall is filthy and needs serious renovation, the toilet constantly runs, and after switching rooms, we found the outlets didn't even work. To make matters worse, the manager never called us back despite leaving multiple voicemails. The lack of response is just more proof of the terrible management and the overall awful quality of this place. Our room didn't even come with basic essentials: - No mini fridge - No microwave (instead, there's a shared microwave in the hallway, which feels like something out of a sleazy motel. Who wants to trek out in their pajamas just to heat up breakfast?) When I called the front desk about the missing amenities, they casually said, "OK, we'll bring them to you." These should be standard in a room at this price point, not afterthoughts. And the mini fridge they finally brought? It looked like it had survived World War III--absolutely disgusting. They give you the tiniest coffee maker in the world and no way to heat us your coffee! the walls are paper-thin; I could hear the neighbors turning on their faucet. The whole room feels grimy, the pillows are filthy, with dirty stains visible through the fabric, and the comforter is so thin it might as well be tissue paper. The hotel overall feels incredibly cheap. The décor is battered, the furniture is dark and dingy, and it's clear this place is in desperate need of a complete renovation or at least a deep clean and reupholstering. For $500 a night, this is absolutely unacceptable. It's as if they don't care about their guests at all. I feel neither valued nor taken care of. Their $30/day room credit is an insult--keep it and put the money into fixing this place. It's outdated, poorly maintained, and far from worth the price.

Tiniest room ever, no microwave, but worst of all was the parking fee charged at the end. They charged way more than what is stated on the website and they took about an hour to get it! Don't make the same mistake.

The only good thing about this hotel is the location. Close to Times Square and the theater district. Hotel is old, run-down, and dirty. Front desk staff is rude and disrespectful to customers. Rooms are very small and don't have microwaves or mini fridges. Bathrooms are tiny. This property should be shut down and completely refurbished, and new management put in place.

There is no way this hotel is a 4-star hotel! I've stayed at 3 hotels much cleaner than this! When we checked in the lady at the front was very rude. We traveled with smaller children and we were not able to check in as there were no rooms ready. While we waited, we decided to explore NY but they said it would be 6$ per piece of luggage for them to hold on to while we waited for our room to be ready. Our family was so tired from our flight that kids ended up sleeping in the lobby. When we finally got into our room, the bathroom wreaked of mildew and there was mold around the sink. The janitor was also rude to our kids while we waited for our ride back to the airport blaming them for litter around the lobby I would not recommend staying here.

Completely disappointed. This hotel is masquerading as a four star hotel on google, when at best, it's a 2.5 star.. Disgustingly dirty. The only good thing I can say about it is the location.

What would be 2 stars is 3 since I was able to get into a room before check-in time. The rooms are older and can be dark depending on the location. But the elevator system is efficient and it's quick and easy to go up and down, even when it's busy. There is a $30 food and drink charge per day. I used it for dinner and breakfast since I didn't have any fancy dining plans, but if you don't want to eat at the hotel, it's something to note. If you are going to stay here, I would try to find out if there are any conferences going on during your stay. I'm guessing that a bunch of guests showed up for a conference at once, which led to a 50 minute wait to check in. I would have been fine with checking my luggage at the front desk if a room wasn't ready, but I was afraid I'd be in line for another hour later to get a room key and my luggage. I booked this hotel because it was close to two of the shows I was seeing and got to the hotel over an hour before curtain to at least check in my bags. I made it with a few minutes to spare, but if you're trying to do the same on a busy day, keep the long check-in lines in mind.

The customer service is just awful, the place has been on a decline for years. They've started to take away the things that made it part of the 'luxury New York experience' like no room service, cold showers, dirty rooms, and rude workers.

Would not recommend. Old small rooms. No bathroom fans. Front desk staff not friendly or receptive. Over crowded lobby. Refused late check out despite being at a conference that goes until 1:30.

I can't speak more highly of this place. I'm a super light sleeper and I KNOCKED OUT. The dark-out blinds and thick walls were clutch - didn't hear any noise from neighbors or the busy Times Square at all. Clean with super comfortable beds. Comes with fridge, and there was a microwave in the hallway. The best part was the shower - it was like a mini massage - high pressure that gets hot quick. Employees were super nice and helpful. Gym was huge. Would stay here again without a doubt.

I recently stayed at the Sheraton New York Times Square Hotel, and while the room itself was nice and comfortable, the customer service left a lot to be desired. The check-in staff, in particular, seemed like they didn't want to be there--unfriendly and unhelpful, with a generally bad attitude. Communication was poor, and any follow-up on requests felt like pulling teeth. It's a shame because the hotel itself is in a great location, but the service really took away from the overall experience. Wouldn't rush back.

Location is convenient for work trips but this hotel easily has the worst service I've experienced. The lobby is always packed with people waiting in lines for bag check, check-in, etc. and somehow there is just one person working each station.... In Times Square! People spend lots of money to stay here and the staff exhibits apathy to the max degree. Other issues: no microwave, bathroom needs deep cleaning, walls are thin. I'm a Marriott rewards member, but I will not be staying here again. With the options around here, no need to put yourself through it.

For a large hotel, it's pretty good. I arrived early and my room was not ready. No worries, they took held my bag and was courteous. I need a place to relax, wind down after traveling early but also get some work done. Found I think 2nd/3rd floor more quiet, soke comfy chairs and hooked into the wifi to get some comms out. Now, hotel was BUSY when I was there. Kinda hard to get to the elevators because the corridor was blocked a bit by big crowds. The room otherwise was fine, clean, a bit dated. I'd still stay here again, it's a good location.

I stayed for 4 nights (Sunday through Thursday) at Sheraton Times Square Hotel and had a great experience! It's a couple blocks from the main Times Square area and pretty much walkabout to everything you might want---restaurants, bars, banks, coffee shops, rail system. Having thousands of rooms, they cannot be perfect in every way, but they achieved excellence during my stay, which is all I can ask for. The front desk staff were pleasant, friendly, attentive, and competent. I am a Marriott Gold Elite member, so I received extra perks such as bonus points, higher floor room assignment, and later checkout. I kept the privacy tag hanging from the door handle, but housekeeping still asked me daily if I needed anything, which was kind. I stayed in a room on the 33rd floor that had a pleasant view. The room was spacious with a king bed, plenty of towels, a large work station, a fainting couch, and a safe but no fridge or microwave. There are other amenities such as a fitness center. The elevator system is smart---on a digital screen, you press the button of your desired floor and it directs you which elevator to take. It's incredibly efficient, and I applaud hotels who use this system. I would stay at this hotel again!

The housekeeping was on point! Check and check out Ware breeze I was attending a conference in the hotel and by the time we had our 10:30 AM break my room was clean and fresh. the TV was a bit wonky, but I had my iPad and could stream Netflix so I didn't care I've been here a couple times And my only disappointment is that they have no room service and you have to trudge down to the lobby in your slippers if you want coffee in the morning. The coffee people need to have a lesson in being quick about serving. The lines were long, and they moved with the pace of a pack of turtles. Many people ditched the line to go to Starbucks around the corner outside the hotel. There is a great food hall across the street on 52nd, but be warned they are not open early on a Saturday. I went at lunchtime and they were closed.

Not my greatest Marriott property experience. I was traveling with a group of five people and the uniform assessment from our group members was that the guest rooms were small and the showers were cold. For me, I had a couple of different rooms over my 5 night stay--a plumbing issue in the shower wall led to a post-midnight room change on my second night (and ironically the sink faucet leaked in my second room). That said, both of my rooms were kept quite clean by the hotel staff throughout my stay. It was curious that my first room had a mini-fridge, but the second did not. With NYC hotel prices being so high, this Sheraton offers a competitively priced room just a short walk from Time Square, but mine was not a high-end Marriott property experience.

I wish I could rate Sheraton NY Times Square higher but there's quite a lot of things that can be improved on to enable better experiences for future guests. First off, some positives. This hotel is located in a very convenient location. 7th Ave station is right next to the hotel, and 49th and 50th St stations are just 2 blocks away. Central Park is just a couple blocks north. This made getting around super easy. The cleaning staff was very friendly. The lobby, Starbucks staff, and check in staff were pretty nice as well. However, all this did not make up for the following. I used my Platinum Elite Suite Night awards at this hotel and got a confirmed suite. Upon entering the suite and checking everything out, I was flabbergasted at the lack of a fridge. I have never stayed at a Marriott Bonvoy hotel suite...and never got a fridge. That doesn't make sense to me?! Looking around the room, things were pretty old. The glass surface atop the table slid right off the surface. If a family with a kid was staying here, could be kind of dangerous... But the noise was the worst part. There is absolutely not soundproofing on the walls and the suite doors. I was using earplugs to sleep and I could hear the phone conversation next door loud and clear, word for word. I didn't get a good rest for the first half of my stay until they checked out. The hotel was also extremely busy and packed. I'm guessing there were conferences going on that I was unaware of, but even with my free member breakfast passes, I only used 2 out of 5 of them because the line was extremely long every morning for the breakfast buffet. Check-in lines were long and lines of luggage piled in the hotel lobby every morning. And then the elevators...the elevators! My gosh, I don't know how the algorithm works for the floor selection process but if you're caught with a giant group of people looking to go up...the elevators love to cram everyone into one elevator instead of dispersing them into multiple ones. Sometimes it would take me at least 5 minutes until I got on one. Overall, I don't think I would consider staying at this hotel in the near future. Even if I visit NYC and am looking for the convenience, there's other options. I didn't get good rest the first half of the trip, no fridge to put some leftovers in, and long lobby lines where I cannot even enjoy my member benefits. No thank you sadly... Plus, the rooms also need to be remodeled to look better.

Decent hotel that is in a great location in midtown. Very large lobby area and the check in process is smooth. The rooms are spacious which is nice in Manhattan especially. The gym is decent here but it can get busy during peak hours. Great place to stay if your visiting the city and plan on doing stuff in the Times Square area.

After getting back from a four night stay I noticed bites on my wrists and ankles, that's right BED BUGS! Definitely don't stay here, it's a DUMP!

As the overall 2.5 star shows, I give this place a 3. Its not bad, but its also not great. On the good side, the rooms are large and the facilities are quite nice with a great entrance and fresh flowers in the lobby. The location is also great, a block away from high end shopping on 5th, 4 block walk to TKTS in Times Square. On the bad side, the overall staff are lackadaisical. Had a few problems that took multiple calls to resolve. Also was quite annoyed at the $30/day, surprise 'resort' fee, would much prefer transparency in booking.

For the price they could at least have a microwave and refrigerator, The Starbucks only had basic coffee no way to heat muffins or loafs. The cost for the cold buffet was ridiculous even with the discount. You really need to do the research on this place.

Wonderful location and convenient! But you pretty much have to sacrifice any other things like comfortability and customer service. Membership perks were basically non existent here because of how busy the turn over was. The first time ever in my life I have to line up for half an hour just to check my luggages. (Let along getting them back) The room was more or less clean but old, the wall was super thin and there was a gap on the bottom part of the door so you could hear everything that was happening in the hallway, and yes I mean EVERYTHING. The drain wasn't even draining properly, so I skipped the shower, feeling kinda gross showering while dirty water constantly overflowing. Staff was very on brand, they have that typical "Je ne sais quoi " French manner. We had the breakfast buffet in the morning, costed about $100 for 2 people, it was okay, should have gone to starbucks instead, the servicer in the restaurant was pretty friendly though surprisingly. I don't usually leave review for hotels since I have actually stayed in numerous hotels in the city, not sure if it's the specific hotel thing or a Time Square thing.(since no matter how bad the experience was, people would still stay there due to it just being in Time Square.)

Dates: Thursday, March 23rd, 2023 to Saturday, March 25th, 2023 Room: Standard Room with two beds The highlight of this hotel? The location. Pretty central and walkable to a lot of my bookmarked places. (Le Bernardin was only a few blocks away!) I don't recall the pricing as I didn't pay for the hotel, but I believe we got an awesome deal. Another plus? They apparently give out free water at the Bell Stand. Or at least that's what I was told since someone grabbed me a few waters one day. The room was standard. Pretty small, but it's NYC, so I wasn't expecting much space. They provide the normal toiletries: shampoo, conditioner, bar soap, etc. The view was just of the neighboring buildings, but we stayed in the low 30s floor wise. I believe that's somewhere in the middle floors. One thing to note, there was no minibar which I found odd. Not that I was going to use it, but it's always nice to have options. The elevators took some getting used to. You have to punch the floor number into the little keypads by the elevators and it'll direct you to an elevator number. You can't just get on an elevator and pick your floor. The only time I had issues with this was touching the keypad to turn it on. At times, it would select a floor instead of just turning on. Meaning one of the elevators would go to an unneeded floor. The weird about this hotel? Every day, there would be groups and groups of people downstairs in the lobby. A lot of them would just be sitting on the ground hanging out. Not sure what that was about, but it just made the place seem unnecessarily busy. Also, room service is only avail at particular times. I wanted to order something for a late lunch, but I had to wait until 4pm for their room service to reopen. There is a Shake Shack across the street tho if I wanted to venture out instead. I was just lazy. Decent hotel in a decent location.

HIDDEN FEES! they charge you a destination fee ($50) for each day you stay there so beware! The hotel itself is okay, not the worse but it could be better. This hotel earns points on location alone, a walkable distance to Central Park, Times Square, Rockefeller center, etc. This hotel needs improvements but if it's cheap and you don't plan on being in the hotel all day then book this hotel.

Filthy dirty. Old and worn down 2.5 star hotel trying to masquerade on google as a 4 star hotel. Very disappointed.. the only good thing that I can say about it is the location.

I stayed at this Sheraton location while attending a conference in NYC. Bottom line: the high price for the rooms in this hotel are because of its location in the heart of Midtown. That's one of the biggest draws of this hotel: easy walking distance to all of Broadway, Times Square, Rockefeller Center, Radio City Music Hall, and so many other iconic NYC landmarks. So most of the hotel clientele are tourists seeking those activities. Inside my room, the mattress could have stood to be replaced, as the spring were clearly giving out. The shower definitely could be re-grouted (years of stains), the tub drain didn't fully seal (leaving it spraying and loud), and the toilet barely flushed. What I will say is that housekeeping came in daily to make the bed, refresh and towels, and tidy up. Overall, if you're looking for a hotel right in the heart of the action of Manhattan and don't mind paying exorbitantly for what you're actually getting, give this midtown Sheraton a try.

I cannot convey enough how frustrated and disappointed I was when we checked in. Arrived for check in at 2:15pm with about 5 people ahead of us. We did not check into the hotel until over an hour later - having stood on line that entire time. There was only one person processing check-in, they would disappear into the back room for 10 minutes at a time, and when they re-appeared they were incapable of addressing check-in issues that arose with guests such that it delayed everyone on line. Not once did anyone come out and apologize or try to explain to the 40 or 50 people who were also on line behind us about what was going on. We waited over an hour in frustration and when I finally checked in and asked for the name of the manager the check-in individual tried to dissuade us from registering a complaint with Marriott - saying there was nothing they could do about staffing. We finally asked to speak to the manager and when he came out he said there was nothing he could do about it. We missed one of our scheduled appointments that afternoon because of the wait and that really put a damper on our day. I cannot in good conscience recommend that hotel and will look for other places to stay when in the city next. Go somewhere else... it has to be better!

I love this place, second time I've stayed here. Don't expect the rooms to be big: it's manhattan. But everything else about the service and ambiance was everything I needed. Thanks a mint guys!

Normally I do not like to write review, however, this is my worst hotel experience I ever had. I tried to call the billing department and nobody can help me. I had the exactly same experience as another customer. " I've been trying to get in contact with one of the managers to send me an invoice for my stay, and every time I call their phone number it goes straight to voicemail. When i call any other line, they are not helpful and just transfer me to the same line that doesn't work. I've been trying to get ahold of them for over two weeks with no email or phone response. " So disappointed . Hopefully the hotel can realize the problem and work on it to provide good experience for the customers.

Rooms are trash! Ac does not cool below 75 We checked in for our room They didn't have one that we booked. They gave us to crappy rooms that hadn't even been cleaned. Once arguing with them and housekeeping, they finally put new sheets. The views were nice, but rooms were hot as hell. We called and asked for 2 pillows and never got them. We asked to come down and pick them up. We were td not allowed to do so. After 6 phone calls, three managers, and too many promises, we still have no pillows! Managers and employees all act like they don't give a s%$t! I would never waste my time staying here again. It's definitely not what I expected from a Sheraton! Update pillows arrived after I threatened to leave and wanted a full refund Day 2, one of our two rooms floor, is flooded. Called the front desk, and they told us it from ac, and it's normal! I asked if someone would fix it. She says we'll it normal no need to fix it. This place is crazy

We stayed here for 5 days and were happy with our experience. This hotel is located at a really great location. We were a few blocks away from Central Park, Rockefeller Center, and Times Square. I think the low ratings might be due to the state of the rooms. The rooms were clean and had great AC, but they are pretty outdated. They could really use new mattresses and a bathroom renovation. Regardless, we would stay here again for our next trip to New York. Hopefully the rooms would be updated by then.

worst experience ever. We booked our 2 rooms for a family vacation. check-in time was supposed to be at 3 pm. Rooms were not ready till 2 am next day. We were waiting at the lobby with 4 kids for hours. Management did not show any remorse or responsibility for this lack of accountability very disrespectful to guests and and didn't offer any compensation. Worst experience at this Sheraton Times Square. Not worth it.

I've been trying to get in contact with one of the managers to send me an invoice for my stay, and every time I call their phone number it goes straight to voicemail. When i call any other line, they are not helpful and just transfer me to the same line that doesn't work. I've been trying to get ahold of them for over two weeks with no email or phone response. It shouldn't be this difficult to get a receipt for a 3 day stay.

We checked in very late and we had a problem: my daughter made the reservation s for two rooms but forgot to put our names in the reservation. And my daughters flight was diverted to DC due to weather and was not going to arrive until 1 or 2 am. we asked to seak with manager,Taddler Sanon. He went through a number of computer screens to track the reservations down, after many minutes he found old messages that had our name. He issued keys and we went too our room, tired from traveling, but happy to be able to go to bed at a reasonable hour. Thank you Taddler for being a problem solver!

Pros: location is great. Housekeepers are very friendly, always asking if we needed anything. We had a maintenance issue that was fixed right away. Cons: the bartenders at the library bar are super rude and miserable. No room service or marketplace in the hotel. No mini fridge in our room although I did see one in a different room.

The designer(s) of this hotel truly captivates you with their beautiful floral grand entrance however quickly becomes a wet flop as you make your way into the your room. Shortly arriving to the hotel by 12:00 PM (early) I was notified that there were no rooms available for early check-in by the receptionist and would be contacted via telephone once a room opens up. After 2.5 hours I was notified by a colleague who had arrived at the hotel at 1:30 PM that she was given a room (plus a $60 room voucher). Returning to the hotel, I stopped by receptionist for a second time and was finally given a room. This story was mentioned to highlight some lack in communication between guests and hotel staff. Another colleague arrived at 3:00 PM with a similar scenario and after checking in again with reception at 4:00 PM reportedly was told by a "rude" staff member that they will begin to find her an available room at 4:00 PM. Therefore, it appears reception lacks some hospitality and could benefit from further training. The other thing I noticed is that for the price of the room (~$450/night during 10/2023) the features of the room were not impressive as they contained furniture you can probably find at a garage sale, chipped paint, dirty outside windows, and lacks a mini refrigerator/microwave. AC was functional and maintenance/cleaning staff were much more hospitable and welcoming. In other words, at this hotel, I felt like I was paying more for the location (i.e. to Times Square, Central Park, Rockefeller center) than the actual comfort of the hotel. There are plenty of neighboring hotels that I would recommend considering before booking here since they are at around the same price per night. Overall, it's an OK hotel, and if let's say I wanted to visit NYC to see the ball drop and there were no other available hotels near-by except this one, I would rebook here.

I don't know why the reviews are so low. We stayed here one night and it was totally fine. Expensive, but reasonable by NYC standards. Staff were friendly, decor was nice, ambiance was just fine. And the location really can't be beat. I'd stay here again.

This isn't the worst hotel I've stayed at, but it's close. Upon checking in, my room had obvious flood damage around the bathroom and the room smelled musty. Waking up the following morning, I was greeted by a large cockroach crawling all over my toiletries in the bathroom. When I complained, the staff moved me to a lower floor but a slightly upgraded room and offered $75 in food coupons. The carpet in the new room was missing chunks and half the lights didn't work. There were also several conferences staying at the hotel so it took 10+ minutes to get an elevator up or down. I'd avoid this one unless you're on a strict budget.