LeKeshia D.
Yelp
Came here with family to celebrate my sister's birthday. I never been here before and it's been bookmarked on my Yelp for a little while. It's a very nice and chill spot. They have a bar area one side and the dining on the other. There is also outdoor seating as well. We had a reservation, and we were immediately seated upon arrival. We were served our drinks looked over the menu, and we waited. And waited. And waited. After about 10-15 minutes our server returned and asked if we would like an appetizer. Usually one is asked about appetizers after receiving drinks. He disappeared on us. We gotten the flatbread. About 20 minutes after being seated, we were given the complementary bread, butter, and oil. He placed it on the corner edge of the table and left. Did not say a single word. I didn't think it even came with the meal because it took so long. Another 10min went by and we then were notified that there was a party in the event room and we needed to hurry and place our orders. We knew what we wanted, we just didn't our server to go ahead and place them. 15min go by and our server came to check on us, we asked for another basket of bread, he said sure. We never received it. We finally gotten the flatbread. It took so long, we all forgot about it. Our server returned and notified us that our ticket was next.
It took a total of 1.5hrs (no exaggeration) before we received our meals. Our reservation was at 7pm, appetizer was served around 7:45pm, we gotten our entrees at 8:34pm. Yes, I was looking at my watch.
Now, I understand having to serve the event as well, but we, nor the other patrons (we saw the lack of service, and heard them talking) weren't happy with the lack of service. Thankfully our food was amazing. I gotten the seared tuna with mashed potatoes, and it was wonderful. I love how the plate was served. I also gotten the key lime pie without the coconut and it was so rich in flavor. Loved it! I sampled everyone's dish and everything was so good. The meal saved this review, because I was very unhappy with the service. I do plan to return for a better overall experience, because I'm sure the event is what caused the dissatisfaction.