Jazmine Curiale
Google
Leaving my review here since 2Toms decided to remove themselves from The Knot and just move over to Wedding Wire after I had left a very honest review about my experience booking with them for my wedding reception back in August of 2024. My fiancé & I decided to book 2Toms Brewery for our small wedding reception after doing a tour months prior to our wedding. We thought it was the perfect space for what we were looking for and the gentleman who helped us was very nice and professional. The owner ended up not making it to our scheduled tour but we figured he was busy and that’s okay. Fast forward to the month of our wedding, my fiancé and I experience some major financial difficulties and ended up having to switch our caterer. Tom worked with us in that regard and we really appreciated it. Now fast forward to the day before our wedding. I had gotten approval from Tom that we would be able to set up for our reception the night before our wedding with no problem. We tried to do it as close to closing as we could to be considerate of their other customers that evening. When my family got to 2Toms to begin setting up, they noticed there was way less chairs and tables than what we had been told would be available during our tour. When they tried to explain this to one of the workers there, he turned around and told them “he can’t be bothered with that right now”. My family confused and not knowing what to do had to call me to which my fiancé had to turn around from where we were already going (a dinner reservation for just the two of us the night before our wedding) in order to go to 2Toms and figure out what was going on. I was not able to reach the owner by phone or text. It wasn’t until my fiancé left a voicemail, frustrated, that Tom finally decided to text me a minute later and tell me that he would figure out the table and chairs situation the best he could the next morning. So we had to set up as best as we could and work with what we had as well as missing our dinner reservation that was already paid and planned for, all the night before our wedding. The morning of our wedding I received a text from Tom with a picture of the rest of the tables and chairs set up. The extra tables & chairs they decided to bring out looked completely different from what we had saw during our tour. The tables we had already saw and set up were nice wooden tables with very nice black chairs. They decided to fill the missing tables and chairs with cheap folding tables and folding chairs. It didn’t look good together but what else can I do the MORNING of our wedding?? So I just say they look great and move on. Now it’s time for the reception. At this point I’m thinking there can’t possibly be anything else that can go wrong. Oh but wait. Once we get to the reception, about 30 minutes into it, we noticed they had booked a live band basically right next to where we are doing our reception. Drowning out whatever music we had playing and also had random people walking in and out of our private wedding reception because that was the only way they could get to the door to see the band. Also, no heads up about this at all from Tom even though we booked this space 8 months before our wedding! Also the Bluetooth speaker they had set us up with to play music kept going in & out and when we informed the server that was working our space, she didn’t seem like she really cared and I ended up having to bring out my OWN speaker in order to continue playing music for our reception. With everything that had already gone wrong, my fiancé and I decided to end our reception almost 2 hours early and not add anymore funds to what we had already paid towards the bar. We paid the $400+ bar minimum fee prior to our wedding and had planned on spending a lot more during our reception had we not felt like we had to cut it short. Mind you during all of this I never met Tom once nor have I received any sort of apology since he saw my review on The Knot. Instead he decided to just remove his business from there entirely and move to a different wedding planning app.