Jake K
Google
Even the most luxury building can be ruined by bad management. That has never been more apparent than at 3 Eleven, where failures ruin a property that has great potential.
Below is a summary of problems since moving in as an early tenant; there are too many to mention. It boils down to management not caring about anything once you’ve signed a lease. They handle resident problems by gaslighting, denying, ignoring. When they do respond, it’s with contempt and attitude. Further, the mgmt outsources all possible functions - security, amenities management, package handling, etc.- to third parties to avoid responsibility for anything.
You will wonder why you are paying some of the highest rent per sqft in Manhattan to live somewhere with Spirit Airlines-level service and high school kids staffing the building (see #3, 4 below).
Summary of issues:
1. The Diddling Doorman: I came home around 1 am on a weekend night to find the doorman in the middle of an…intimate act… with a woman at the front desk. I was shocked at this level of unprofessionalism, and raised the incident to Clinton Management’s exec leadership. They claimed an investigation found nothing on security cameras, even though I provided the date/time, and blamed it on “likely a temp worker” from their outsourced security contractor.
2. Poor Security: Front doors are unlocked 24/7 including nights. Other door-manned buildings in the area use fob readers at night as an extra security measure. There’s only one front desk attendant at a time and they are sometimes “preoccupied”. I urged management to consider extra security at night e.g. using fob readers already built into elevator panels. They refused stating “we leave all of our buildings unlocked at night” as if this is valid justification for lax security.
3. Understaffing, with Children: Some staff, incl. package room and amenities floor, are young high school students. Worse yet, they are understaffing these positions. For a building with ~1,000 units, they have one single attendant sorting all deliveries and handling resident pickups. It feels almost exploitative to them, and leads to delays over a day to sort after delivery. Sometimes they are so backed up, mountains of boxes overflow into the lobby.
4. Bait & Switch Amenities: As other reviewers have noted, amenities are a huge selling point of this property but good luck using them. Mgmt frequently closes the amenity floor for their own private/external events even though tenants pay an extra $150/person/mo membership fee.
They also frequently change rules about which amenities your membership includes, and add have added add'l fees for some that were included when the amenities contract was signed. Amenities floor staff are high school kids and not clear on their own rules. Blatant bait and switch practices.
5. Foul Gym Odor, Broken Equipment: The gym has a bad smell (perhaps from the adjacent trash room or sewage back up?) and several broken pieces of equipment. There are broken weight machines, and malfunctioning treadmills that stop abruptly mid run, and a giant shattered glass panel which hasn't been fixed in months. Management gives lip service - “we’re actively engaged as a team to fix these problems”.
6. Drafty Windows in Winter: On winter days, prepare for your apartment to be 25-35ºF colder near windows vs. the rest of the room. Management brought contractors in to inspect the windows but not until the weather warmed up. After banging on the window frames with the back of screwdrivers and small mallets, the contractors found “no problem”.
7. Attitude Towards Residents: Last but not least, concerns sent to the building management are dismissed with attitude, a passive aggressive flyer, or ignored with no response. It’s clear they have no interest in helping once the lease is signed.
There are a lot of other buildings in this area managed by companies that actually know how to run a luxury building. It is impossible to recommend 3eleven in comparison to the other options in the Hudson Yards/West Chelsea area.
