Catherine M.
Yelp
I really wanted to like this place - so much so that I placed a specialty cake order for my mom's 60th birthday. It was to be a theme cake with some decorations and a gum paste character on top. These special characters take a while to construct and cost extra money, and I was happily willing to pay for this. I placed my order in person with printed pictures, and the girl who took my order was very detailed and patient. I put down a 50% deposit.
I returned yesterday (one week later) to pick up my cake. After much searching through paperwork and confusion, I was told that someone had apparently put the order form "in the wrong place" and therefore, no cake had been made. 5 hours before the party was to begin.
The owner stated she had not had a chance to look over the paperwork but could quickly make a modified version of the cake and deliver it without the gum paste character on top. She offered a discount, but the "discount" was merely subtracting the amount of the gum paste figure which I would now not be getting. This was a bit insulting, and I asked for a refund of my deposit and left the store cake-less.
As I stated, I really wanted to like this place because their cakes look great. Unfortunately, I didn't have the opportunity to find out for myself. If placing an order here, I recommend calling to confirm - it beats having a disappointed family and no cake!