Robyn Ramsey
Google
We came here Saturday because I had a groupon and it is right around the corner from us. When we arrived, the two bartenders greeted us. We got our seats and one bartender took our drink order, water with lots of ice. She brought it over right away and we ordered. My husband had a very specific order with substitutions and was told it was no problem.
We were chatting about all sorts of things and, after a while we both commented that it was taking a really long time for the food. We had been there for about 28 minutes. About 5 minutes later, one of the gals came out to ask for clarification on one of the dishes. Then about 5 minutes later she brought out my meal, which was incorrect. And then about 5 minutes after that, they brought out my husband's meal, which was also incorrect.
We called the gal over and told her his meal was incorrect and I told them mine was. They took both meals and said they would prepare the correct meal for me and gave my husband the menu to choose again.
Then the other bartender, Samantha came over and apologized to us for all the confusion amd incorrect meals. She told us she had comped our meals and gave us a $15 gift card. She told us she would really like us to give them another try.
So, after all this, I have to say, Samantha knows good customer service. We were pretty exasperated with our experience and she completely made things better.
We will absolutely give them another try, this time for dinner. And we thank Samantha for giving our experience a positive ending. I have posted pictures of the meals we got initially - mine is eggs Benedict with rosemary potatoes and my husband's was a grilled chicken burger with spinach, avocado and mayonnaise. They look very good and the potatoes that came with mine are superb!
*Update - we received a personal note from the owner, Nick. I am really impressed that he takes my review seriously and took the time to personally respond. 🙂