Tofi A.
Yelp
I'm writing this review based on my experience at 7 Greens today. I'm a new customer (this was only my second visit) so I'm still getting familiar with the menu. Like many people, I tend to customize my order by adding, removing, or substituting ingredients. Today, I ordered the burrito and made a few changes as usual.
As one of the employees was preparing my order, I noticed that avocado had been added. While I realize it's listed on the menu, I had overlooked it when customizing everything else. I politely asked another employee, who I believe is the manager, if the avocado could be removed. She responded, "You should let us know before we put it on here." While I understand and agree with that point, this was my first time ordering the burrito, and I simply lost track of what it originally included after making several substitutions.
What made the situation worse was her follow-up comment: "I hate wasting," which she said to a nearby customer, clearly referring to my request. I found this to be unnecessary and a bit disrespectful. I wasn't trying to be difficult or wasteful, I just don't eat avocado and didn't notice it was part of the original order.
Unfortunately, the way this was handled left me disappointed. I was hoping for a more understanding and welcoming experience, especially as a new customer. Based on today's interaction, I don't think I'll be returning anytime soon.