Annalisa P.
Yelp
Everyone has had different experiences here, but mine stems from a purchase at Ticketmaster with excellent help from Paula at the Live Nation/713 Music Hall Box Office. I had never been here, but I have been to The Post Houston which is right next door.
I purchased a ticket for the Mo Amer comedy show earlier this month. I saw a great deal for the front row and purchased it only to find out it was ADA accessible. I didn't notice because the other two front row sections weren't. I felt bad, so I called Ticketmaster to try to switch, but they wouldn't unless it was equal or greater value. They were no help at all. I planned on not going because I wasn't sure if there would be an actual seat. My friend convinced me to call 713 Music Hall, and I'm glad I did. Paula said to not worry because there will be a seat and that situation happens often. They save the seats in case people with accessibility concerns need it. She mentioned that the staff shouldn't ask about disability because that's personal. I do have a medical condition that is considered a disability, but you can't physically tell if you saw me. Anyway, I got to the show that night, and it turns out, no one needed ADA and they also purchased tickets without realizing it was.
I arrived a little past the time when doors opened, and there wasn't a line. Went through a quick bag search and security. Mo's shows require locking up your phone and accessories like smart watches and AirPods due to material. They had soft Yondr pouches to put a phone that also fit my Apple watch. You could only open it in designated areas. Staff had a specific gadget to unlock them, which I saw at the end of the show. You get a seat reference slip to show staff if you can't find your seat. I kind of liked the no phone policy because it made you really focus and enjoy the moment without distractions. I would've taken so many photos, especially with the surprise guests. Lol.
This comedy show had a mix of small seats on the floor area, balcony seating and some small tables and chairs along the upper levels with space for standing room. You can upgrade to the Kashmir Lounge and purchase priority parking for a fee.
The restroom in the front has a few stalls. There's one in the back corner that has doors that open to more stalls for men, women and one unisex stall all shared with a communal sink area.
There are bars as soon as you enter, in the back and along the length of each side. They had advertised zero proof options but only had one which was a bummer. Grapefruit didn't sound appealing.
Mo's show was cool. I loved his Netflix series. Tre Tutson and Kevin Iso opened up for him. I laughed so hard, I cried. After the show, there was a mini concert with surprise guests - Robert Glasper, Lil Flip, Paul Wall, etc. It was a great front row experience. I'd come back for another show or concert.