John D.
Yelp
Don't be fooled by the glitz of the new stations on the 2nd Avenue Subway line (otherwise known as the Q). The service is god-awful, the station staff isn't the least bit interested in any problems you may encounter, and the trains run at speeds that are just a tad faster than a toddler on a Big Wheel.
I take the Q everyday from 86th Street to switch to the F train at 63rd and Lex. And that two-station trip always takes about 15 minutes because the train crawls like a half-blind rodent. I swear you can walk faster than the Q trains on most days. All I can imagine is that in the rush to finish the project by the end of 2016, the MTA did not secure the tracks between 96th and 72nd Streets (oddly enough, I have not experienced this problem when heading uptown on the Q -- only downtown, and the slowdown happens 8 out of every 10 days). I cannot imagine any other reason the train needs to crawl like that. It's not a matter of train traffic; you could be waiting 25 minutes for a Q to arrive from 96th Street, and it still crawls to 63rd. Are there workmen on the tracks doing repairs? I guess that's possible, but why do the tracks already need repair? The line has only been open for 7 months! I tell you, it is so annoying when you're trying to get to work, and you've left plenty of time for a normal subway trip, but the Q instead transforms into a kiddie ride at Six Flags.
And that doesn't even take into the account the number of times the 93-foot escalator breaks down and forces disabled people to nearly kill themselves getting to the street, or else pay another fare to go back through the station to the other end, hoping those escalators are working. When that happens (5 times already in 7 months), don't expect any help from the station attendants. If you ask why there are no signs warning that the escalators are out before you exit the turnstiles, his answer is something along the lines of "It's not my job." And if you ask him to replace the extra fare the station just stole from you, he just laughs.
If you take the Q only occasionally, you're probably enthralled by the big airy stations and bright lights and fancy artwork. I can understand that. It's only with everyday visits that the cracks in the facade start to appear.