Sasha Filipovych
Google
In my opinion, if this is such a popular place, capitalism won.
We’ve been dreaming about coming here for so long. But the experience felt… off.
The first thing we did not like how tightly packed the tables were. You could hear every conversation around you. But well, it’s okay.
Then came the service.
It started with our waiter recommending us a dish we had already ordered, which made us feel like no one was really paying attention. Then we asked for five more minutes before ordering, but he didn’t come back. For 15 minutes. We had to wave him down like we were invisible.
Also, another case of poor service: when waiter brought the chopsticks they were just dropped on the bare table, no napkin. I had to ask for a replacement. I mean yeah I’m not a spoiled brat but I don’t want to use chopsticks of the table that was touched by hundreds of people.
The food? Dishes were okay.
The shrimp salad, probably our favorites, but nothing was wow. And the reason is in a long wait.
We waited way too long for everything. After 30 minutes, we asked how much longer, and were told: “There’s only one chef tonight.” Which would’ve been okay… if someone told us that earlier and we could have ordered some more starters.
Instead, we sat. And waited. Watched others who arrived later get their food faster. After over an hour, the sashimi finally came. Wait for sashimi for almost hour and a half, really????
A steak that was offered to us “while we wait” never showed up on time, why offer to bring it earlier than??
And when we finally said we wanted to skip the steak and just get the bill, we were told it was being made and will arrive in one minute. Spoiler: it still took another 5–7 minutes. At that point, we were just tired and wanted to go home.
We didn’t come here for a museum-like experience. We came to eat.
And when service isn’t communicating clearly, delays feel personal, like you’re being ignored.
And it’s a shame. Because we wanted to love it. We really did.
But the whole evening felt like a series of “almosts” and honestly, I don’t think we’ll be back.
PS. I see you like to drop aggressive answers, do not bother, you are great in what you do, but it is our experience and if you want to get mad at someone, judge your poor service team.