Hill K.
Yelp
Rude + Dishonest = This place is dead to me.
I've been giving this place consistent business since late 2019 when I discovered it down the street from my place. In my opinion, it's usually really good but sometimes is a bit of a miss (more lately than before).
One thing that has always been on point, especially to go, is the Thai iced tea. It's like 32 ounces and always really good. (Edit: you can literally look at a picture on here where someone mentions they have the biggest Thai tea ever.)
Until today.
I wanted one so I drove the whole two minutes down the street to order a drink, paying my $5.40 for the Thai tea (plus tip, of course) only to have the lady come out with a 16-ounce cup of tea.
Let's take things one step further. Upon inquiring, I was met with a firm declaration that that was the only size they had, and that they always had.
Lies.
I stated that it was simply untrue, and that it was at least 1.5, if not 2x the size usually. She firmly told me they only had one size, and that that was the size.
She then budged slightly, telling me it used to be 20 ounces instead of 16.
Double lies.
20 ounces is your standard large size from a boba shop. Theirs used to be SIGNIFICANTLY larger, and it was really good. That's why I'd come here, after all.
I asked for a refund because I'm not paying six dollars for 16 ounces of Thai tea, and she gave it back to me. She still has my tip money, and that's okay. The rude stare she gave me as she slammed the refund receipt down onto the bar was the icing on the cake to ensure they never get a single cent of my money ever again. I work way too hard to earn it and create value in the world to spend it at a place that lies to its customers and treats them rudely.
It appears COVID hit their business, but to be dishonest AND rude about it? You could have apologized about the size and maybe even offered the truth, that you needed to reduce your size for the sake of staying in business? People understand in this world if you can connect and be honest with them.
But if you are rude and lie about it, I don't care how good your food is. And the food isn't as good as it used to be, anyways. This place doesn't deserve my business so I'm not going to give it to them. I would suggest you do the same if you value your money and want to be treated decently.